Lohanathan
Quality And Technical Trainer
Chennai,TN
Summary
Industrious Quality Engineer offering 10 years of positive experience in related roles. Well-versed in devising quality improvement strategies and evaluating current processes. Certified in Quality Control system and Product Technical traiing. Assertive professional possessing outstanding people management, interpersonal and organizational skills.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Quality Engineer
DENSO International India Pvt.Ltd
Chennai, Tamilnadu
10.2016 - Current
- Provide Product technical training to Customer/ Customer Service Dealers and DENSO Service Dealers.
- Update training content based on Feedback and Field concerns.
- GEMBA check for any quality issue at customer end and Field.
- Diagnosed the issue on GEMBA check and declared product condition as OK or Not OK.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Supported Production quality team members during corrective action updates.
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
Regional Field Service Engineer
Automotive Axles Ltd
chandigarh, Punjab
12.2014 - 10.2016
- Managing Aftermarket , Field service & Catering need of OE customers.
- Educating Drivers, Fleet operators for truck operation and handling of axles in difficult condition to achieve optimum performance and reduce operating failures.
- Conducting Periodical training programme to OE technicians for upgrading service info, technical inputs & Product knowledge.
- Attended Periodic warranty meeting with OE customer place to negotiate warranty debit.
Service Advisor
Santosh Motor Garage (AMW Truck Dealer)
Faridabad, Haryana
01.2013 - 12.2014
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Managing workshop activities and catering needs of AMW customers.
- Educating the drivers , Fleet operators for truck operation to achieve optimum performance.
- Conducting Periodical training programme to technicians , upgrading service info & technical inputs.
- Performance study of New model vehicles & reporting the frequent failures in order to address thru retro fitment campaigns.
Plant Engineer
GAMMON INDIA LTD
Mumbai, Maharastra
07.2011 - 12.2012
- Supervised allocation of plant resources, equipment usage and supply controls.
- Assessed logs and reports to identify inefficiencies, boost production levels and enhance safety.
- Oversaw well-organized maintenance program for predictive and preventive actions.
Education
Bachelor of Engineering - Mechanical Engineering
SSM College of Engineering
Komarapalayam , Erode 08.2007 - 05.2011
Skills
Root Cause Analysis
Multitasking abilities
Verbal and written communication
Knowledgeable in DENSO Products
Course development
Certification
Certified IATF Auditor
Timeline
Certified IATF Auditor
07-2020
Customer Quality Engineer
DENSO International India Pvt.Ltd
10.2016 - Current
Regional Field Service Engineer
Automotive Axles Ltd
12.2014 - 10.2016
Service Advisor
Santosh Motor Garage (AMW Truck Dealer)
01.2013 - 12.2014
Plant Engineer
GAMMON INDIA LTD
07.2011 - 12.2012
Bachelor of Engineering - Mechanical Engineering
SSM College of Engineering
08.2007 - 05.2011