Lohit Srihari
Cloud Operations Associate
Bengaluru
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Senior Customer Service Associate
Accenture
Bangalore
07.2021 - 07.2023
- Followed up with customers about resolved incidents to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Senior Customer Service Associate
Bookaa Hope Technologies
Bangalore
01.2020 - 05.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Senior Customer Service Associate
First source solutions
Bangalore
08.2015 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers and followed outlined steps of service.
- Created plans and communicated deadlines to ensure projects were completed on time.
In Shop Demonstrator
Sony India Pvt Ltd
Bangalore
03.2010 - 07.2015
- Spoke with interested customers and provided additional product information.
- Prepared presentations to target audiences based on specific demographics and product details.
- Provided coupons, product samples and informational brochures to customers.
- Demonstrated and explained products to persuade customers to complete purchases.
Education
No Degree - Commerce
04.2008 - 03.2009
Skills
Customer Relations
Timeline
Senior Customer Service Associate - Accenture
07.2021 - 07.2023
Senior Customer Service Associate - Bookaa Hope Technologies
01.2020 - 05.2021
Senior Customer Service Associate - First source solutions
08.2015 - 02.2019
In Shop Demonstrator - Sony India Pvt Ltd
03.2010 - 07.2015
Dayanada Sagar College - No Degree, Commerce
04.2008 - 03.2009
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture