Lohit Srihari
Cloud Operations Associate
Bengaluru
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Senior Customer Service Associate
Accenture
Bangalore
2021.07 - 2023.07
- Followed up with customers about resolved incidents to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Senior Customer Service Associate
Bookaa Hope Technologies
Bangalore
2020.01 - 2021.05
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Senior Customer Service Associate
First source solutions
Bangalore
2015.08 - 2019.02
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers and followed outlined steps of service.
- Created plans and communicated deadlines to ensure projects were completed on time.
In Shop Demonstrator
Sony India Pvt Ltd
Bangalore
2010.03 - 2015.07
- Spoke with interested customers and provided additional product information.
- Prepared presentations to target audiences based on specific demographics and product details.
- Provided coupons, product samples and informational brochures to customers.
- Demonstrated and explained products to persuade customers to complete purchases.
Education
No Degree - Commerce
2008.04 - 2009.03
Skills
Customer Relations
Complaint resolution
Report preparation
International sales support
Timeline
Senior Customer Service Associate - Accenture
2021.07 - 2023.07
Senior Customer Service Associate - Bookaa Hope Technologies
2020.01 - 2021.05
Senior Customer Service Associate - First source solutions
2015.08 - 2019.02
In Shop Demonstrator - Sony India Pvt Ltd
2010.03 - 2015.07
Dayanada Sagar College - No Degree, Commerce
2008.04 - 2009.03