Lokendra Goswami
Noida
Summary
Trustworthy Senior Executive (SME) & Assistant Manager with 12 years of Property & Casuality Insurance ( Premium Audit) experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
EXL SERVICE.COM (I) PVT LTD
Noida
02.2024 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on, inventory levels, production report weekly and monthly.
- Communicated regularly with customers to gain insights into their needs.
- Created Dashboard on weekly basis.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Subject Matter Expert Premium Audit P&C Insurance
EXL SERVICE.COM I PVT LTD
NOIDA
11.2020 - 01.2024
- A Premium Audit Subject Matter Expert in Property & Casualty insurance is a highly skilled professional responsible for ensuring the accuracy of premiums charged to commercial clients. Here's a breakdown of their key job duties:
- Core Responsibilities:
- * Conducting Premium Audits: This involves a thorough examination of policyholder records to determine the actual exposures and ensure accurate premium calculation. This may include:
- * Reviewing financial statements, payroll records, and other accounting documents.
- * Analyzing operations to understand the nature of the business and associated risks.
- * Verifying classifications and exposure bases applied to the policy.
- * Conducting physical audits (on-site) or virtual audits.
- * Determining Final Earned Premium: Based on the audit findings, the expert calculates the final premium owed by the insured, ensuring compliance with policy terms, company guidelines, and regulatory requirements.
Senior Associate
Cognizant Technology Solutions
NOIDA
07.2014 - 11.2017
- Breakdown of their key duties:
- Conducting Premium Audits
- Develop audit plans, conduct fieldwork, and review policyholder records to verify exposure bases, classifications, and rating factors.
- Analyze financial records, operational processes, and other relevant documents to identify potential discrepancies in reported exposures and premiums.
- Ensure audits are performed in accordance with regulatory requirements, industry standards, and company guidelines.
- Effectively communicate with policyholders through email to gather information, explain audit findings, and address any concerns.
- Work closely with underwriters, claims adjusters, and other stakeholders to resolve audit issues and ensure accurate policy pricing.
- Evaluate complex business operations and identify potential premium discrepancies.
- Provide guidance and training to junior staff members
Executive
Genpact India
Noida
08.2013 - 07.2014
- Data Entry Operator:
- It involves inputting data from various sources (paper forms, electronic documents, online portals) into the company's database or software systems. The data could include:
- * Member Information: Demographics (name, address, date of birth), policy details, coverage options, beneficiary information.
- * Claims Data: Information about submitted claims, including patient details, medical procedures, diagnoses, provider information, and billing codes
Education
MCA - Computer
Anand Engineering College
Agra2011
B.Sc. - Mathematics
St. John's College
Agra2007
Higher Secondary School(12th) - Math, Science, English
Smt. SIC Lalgarhi Mathura
Mathura2004
Senior Secondary School (10th) - Math, Science, English
Saraswati Inter College
Hathras, UP2001
Skills
- Advance Excel & Power BI
- Operating System's Windows 7,8,10,11
- MS Office, MS Word
Certification
- Engagement activity – Engagement SPOC for business to drive participation
- Compliance Audit – Conducted compliance audit for best practices in the business
- IT SPOC - Help team members for any IT issues or raising new hire access.
Interests
- Watching and playing cricket
- Reading Books
Accomplishments
Received the AM of the Quarter Award for Q4'2024 and recognized six times as the Subject Matter Expert (SME) of the Quarter.
Timeline
Assistant Manager
EXL SERVICE.COM (I) PVT LTD
02.2024 - Current
Subject Matter Expert Premium Audit P&C Insurance
EXL SERVICE.COM I PVT LTD
11.2020 - 01.2024
Senior Associate
Cognizant Technology Solutions
07.2014 - 11.2017
Executive
Genpact India
08.2013 - 07.2014
- Engagement activity – Engagement SPOC for business to drive participation
- Compliance Audit – Conducted compliance audit for best practices in the business
- IT SPOC - Help team members for any IT issues or raising new hire access.
MCA - Computer
Anand Engineering College
B.Sc. - Mathematics
St. John's College
Higher Secondary School(12th) - Math, Science, English
Smt. SIC Lalgarhi Mathura
Senior Secondary School (10th) - Math, Science, English
Saraswati Inter College
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