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Associate Principal Engineer

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Dynamic Senior Associate from WNS Global Services, excelling in team leadership and data analytics. Spearheaded cross-functional projects, enhancing operational efficiency by identifying and rectifying errors. Renowned for mentoring and fostering growth, while maintaining strong client relationships and driving process improvement. Demonstrates exceptional adaptability and problem-solving abilities.

Detail-oriented and customer-focused professional with experience in Quality Assurance within Logistics and BPO industries. Skilled in order and shipment tracking, data management, and coordination to ensure timely and accurate processing. Proven ability to resolve issues, maintain records, and provide clear updates while meeting service standards.

Dynamic Lead Associate Transaction Quality with 8 years of BPO experience. Track record of enhancing pilot processes, improving output, and adept at problem-solving. Skilled in customer service, analytics, quick learning, conflict resolution and adept in leading the calibration sessions. Excels in supporting and improving processes, with a focus on utilities and billing.

Experienced professional with expertise in transactional support and procurement operations. Seeking a position that will allow me to use my professional and personal experience, as well as my ability to work well with people, to continue to help myself and the organization to grow.

Lokendra Pal

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