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Dynamic Senior Associate from WNS Global Services, excelling in team leadership and data analytics. Spearheaded cross-functional projects, enhancing operational efficiency by identifying and rectifying errors. Renowned for mentoring and fostering growth, while maintaining strong client relationships and driving process improvement. Demonstrates exceptional adaptability and problem-solving abilities.

Dynamic Lead Associate Transaction Quality with 8 years of BPO experience. Track record of enhancing pilot processes, improving output, and adept at problem-solving. Skilled in customer service, analytics, quick learning, conflict resolution and adept in leading the calibration sessions. Excels in supporting and improving processes, with a focus on utilities and billing.

A highly driven Senior Associate Specialist with over 19.5 years of extensive sales experience, dedicated to contributing to the development of an innovative and globally leading brand. Adept in professional account management, fostering long-term client relationships, and consistently surpassing business objectives through strategic vision and execution.
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.

Dynamic Quality Lead with extensive experience at WNS Global Services, excelling in transactional analysis and internal auditing. Proven track record in driving continuous improvement initiatives, enhancing team performance through effective leadership and quality training. Skilled in SQL and passionate about fostering collaboration to achieve compliance and operational excellence.

Lokendra Pal

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