Lokendra Singh Chad
Assistant Event Manager
Gurugram,HR
Summary
Seeking an opportunity to work with an organization, where I can prove myself with better service and applying my best experience and knowledge of the hospitality industry.
Experienced with managing banquet operations and ensuring event success. Utilizes strong organizational and leadership skills to coordinate staff and maintain high service standards. Track record of effective communication and problem-solving in fast-paced settings.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Banquet Manager
Lemon Tree Hotel
10.2024 - Current
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Maximized use of available resources by reallocating labor where necessary during peak times or slow periods at events.
- Streamlined communication between kitchen staff and servers for seamless event execution.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Reviewed monthly P&L statements to monitor profitability while identifying areas for cost reduction or revenue growth within the department.
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Supervised and mentored kitchen and serving staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Assistant manager- F&B Service
Lemon Tree Hotel
11.2017 - 09.2024
- Assisting the F&B manager and managing banquet operations.
- Leading a team of 13 food and beverage associates, along with 3 food and beverage executives.
- Successfully managed banquet operations in the hotel, maintained brand standards, and built consumer loyalty.
- Worked closely with the outlet and sales teams to ensure the teams are constantly made aware of the hotel’s brand standards by conducting training sessions, cocktail dinners, and the like for guests, while engaging in intense conversations with them about the quality and standards.
- Enforced development and reduced breakage of crockery and glassware by 15%.
- Reduced beverage shortage by 10% by following the inventory process and maintaining the excise book.
- Coordinated with the Food, Beverage, and General Store to run smooth food and beverage operations.
- Emphasis on inventory control, and profit maximization by controlling breakages, variances, and pilferages.
- Cross-check financial documents and reports.
- Successfully completed training programs in Sales, Housekeeping, and Front Office in 101 workshops at Lemon Tree Hotels.
- Monitoring required parts stock for day-to-day operation.
Assistant manager- F&B Service
Lemon Tree Hotel
02.2017 - 10.2017
Management Training- F&B Service
Lemon Tree Hotel
07.2015 - 01.2017
Guest Service Associate- F&B Service
Red Fox Hotel by Lemon Tree
04.2014 - 07.2015
Education
Bachelor of Science - Hotel Management & Catering Technology & Tourism
Panjab Technical University
Online 04.2001 -
High School Diploma -
Bihar School Examination Board
04.2001 -
Skills
Guest Relationships
Planning and Execution
Conflict and Dispute Resolution
Team Leadership and Training
Result oriented & Positive Attitude
Knowledge about banquet operations and setups
Staff management
Vendor negotiation
Audiovisual equipment
Sanitation standards
Staff supervision
Inventory management
Corporate event management
Accomplishments
- Certified trainer for food & beverage department by Lemon tree hotels.
- Got several appreciations, comment cards, & mails from the guests.
- Nominated many times for the star of the month & seven times obtained maximum number in RSTS in f&b department, got certificate.
- More than 20 times featured in Trip Advisor by Guest in his/her comments.
- Given responsibility of managing F&B outlets in a very efficient way.
Timeline
Assistant Banquet Manager
Lemon Tree Hotel
10.2024 - Current
Assistant manager- F&B Service
Lemon Tree Hotel
11.2017 - 09.2024
Assistant manager- F&B Service
Lemon Tree Hotel
02.2017 - 10.2017
Management Training- F&B Service
Lemon Tree Hotel
07.2015 - 01.2017
Guest Service Associate- F&B Service
Red Fox Hotel by Lemon Tree
04.2014 - 07.2015
Bachelor of Science - Hotel Management & Catering Technology & Tourism
Panjab Technical University
04.2001 -
High School Diploma -
Bihar School Examination Board
04.2001 -