LOKESH A
Senior Fraud And Claims Operations Analyst
Chennai
Summary
I bring over 6 years of experience in Chargeback Dispute and Reconciliation. Being in the capacity of Lead, responsible for booking and posting recovery payments towards charged-off accounts. Identifies risk and problem areas and recommends standard, policies and procedures to correct deficiencies and improve performance, which indeed would reduce the risk elements.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Fraud and Claims Operations Representative
Wells Fargo India Private Limited
Chennai
12.2018 - Current
- Successfully implemented a project to reduce chargeback dispute threshold, saving the company $0.5 million annually
- Developed a letter automation tool to prevent the team from sending incorrect letters to customers, ensuring project accuracy
- Established best practices for the team, enhancing project efficiency and contributing to smooth project timelines.
Bajaj Capital Limited
Chennai
12.2016 - 12.2017
- Helping my Clients to Managing their Mutual Fund Portfolio and Making
- Inactive customers into by regular tracking
- Based upon clients need and goals selling the products like Mutual
- Funds, Life Insurance, General Insurance
- Corporate Fixed Deposit, PMS etc.
Education
B.Com - Accountancy
Ramakrishna Mission Vivekananda College
04.2012 - 05.2015
MBA - Finance and Accounting
SRM Institute Of Science & Technology ( Deemed University)
04.2015 - 05.2017
Skills
Compliance, banking laws and regulations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Fraud and Claims Operations Representative
Wells Fargo India Private Limited
12.2018 - Current
Bajaj Capital Limited
12.2016 - 12.2017
MBA - Finance and Accounting
SRM Institute Of Science & Technology ( Deemed University)
04.2015 - 05.2017
B.Com - Accountancy
Ramakrishna Mission Vivekananda College
04.2012 - 05.2015
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