Lokesh C
Hyderabad
Summary
Adept at enhancing customer satisfaction, I leveraged my problem-solving and excellent communication skills at Amazon Development Centre to resolve complex inquiries, significantly improving the customer experience. My expertise in desktop support and collaborative efforts led to process optimizations and a positive work environment, showcasing my ability to drive results and foster teamwork.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
Amazon Development Centre
10.2020 - 11.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Played an instrumental role in updating and maintaining the company''s knowledge base to ensure easy access to accurate and current information for both customers and support staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer inquiries by actively listening and providing tailored solutions.
- Facilitated clear communication between customers and technical teams by documenting issues.
- Supported colleagues by sharing best practices for customer interactions.
Education
Bachelor Of Engineering Technology - Electrical, Electronics And Communications Engineering
Institute of Aeronautical Engineering
Hyderabad 07.2020
Skills
- Desktop support
- Laptop servicing
- Online chat support
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Troubleshooting network issues
- Help desk support
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Customer Support Associate
Amazon Development Centre
10.2020 - 11.2024
Bachelor Of Engineering Technology - Electrical, Electronics And Communications Engineering
Institute of Aeronautical Engineering
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