Summary
Overview
Work History
Education
Skills
Timeline
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Lokesh HV

Lokesh HV

Dell Resident Engineer

Summary

Dynamic Dell Resident Engineer with a proven track record at CSK Information Technology, excelling in problem-solving and critical thinking. Enhanced hardware performance through innovative solutions and effective troubleshooting, significantly reducing failure rates. Adept at communicating complex technical concepts, fostering collaboration, and driving customer satisfaction through timely resolutions.

Overview

7
7
years of professional experience
6
6
Languages

Work History

Dell Resident Engineer

CSK Information Technology Pvt Ltd
01.2024 - Current
  • Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
  • Set up and maintain hardware and software test infrastructure.
  • Reduced hardware failure rates by conducting thorough testing and troubleshooting procedures.
  • Designed computer hardware components and peripheral devices.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Updated systems by improving computer components, layout and design for increased efficiency.

Dell Resident Engineer

Conserve Infotech Pvt Ltd
08.2022 - 12.2023
  • Improved troubleshooting processes by creating detailed documentation of hardware specifications, known issues, and resolution steps.
  • Built and modified computing systems to client specifications.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Supported customer satisfaction initiatives by addressing technical concerns related to hardware performance, offering timely resolutions that met or exceeded expectations.

Dell Field Engineers

Satyav Networks
01.2020 - 07.2022
  • Driving customer satisfaction by providing timely, efficient, and effective technical support.
  • Serving as a technical point of contact for customers, communicating technical information, and escalating issues as needed.
  • Diagnosing and resolving technical issues, including hardware failures, software malfunctions, and network connectivity problems.
  • Installing, configuring, and integrating Dell products and solutions according to customer requirements and best practices.
  • Providing technical assistance and support to customers, both on-site and remotely, for Dell hardware and software solutions.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.

Computer Operator

Bruhat Bengaluru Mahanagara Palike
01.2018 - 12.2020
  • Generated reports covering details about data, system operation, and error monitoring.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Reacted calmly during times of highly stressed or emergency situations.

Education

High School Diploma -

HAL HIGH SCHOOL
Bengaluru, India
04.2001 -

Skills

Problem-Solving: Hardware engineers frequently encounter complex problems that require analytical and logical thinking to resolve

Timeline

Dell Resident Engineer

CSK Information Technology Pvt Ltd
01.2024 - Current

Dell Resident Engineer

Conserve Infotech Pvt Ltd
08.2022 - 12.2023

Dell Field Engineers

Satyav Networks
01.2020 - 07.2022

Computer Operator

Bruhat Bengaluru Mahanagara Palike
01.2018 - 12.2020

High School Diploma -

HAL HIGH SCHOOL
04.2001 -

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Lokesh HVDell Resident Engineer