Lokesh Kumar H

Senior Analyst with over a 7+ years background in Customer Support. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management. Finds and eliminates wasteful practices and harmful techniques. Proven creator of operational enhancement plans suited to reducing costs and increasing throughput while increasing employee morale. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Networking Course

• I've gone above and beyond my job description to ensure our team operates at an optimal level, staying late and helping others whenever it could contribute to our collective goal.
• Collaborated with team of 15 in the development of Pratt & Whitney Canada.
• Achieved SLA through effectively helping the team meet target.
• Received multiple Appreciations from Customers and FSMs (Field Support Managers).
• Received a Promotion as an SME, it boosted me up for future endeavor
• Shining Star Award & Encore Award
• No Show Data for Accenture Transport (Ad-Hoc Task)
• Handling Finance Queries (Payments, Refunds, Invoice Cancellation, Debit Notes, Credit Notes, etc.)
• Designed process flow (Swimlane and Standard Workflows) for Process which reduced the timeline in actioning the tickets
• Handling Client’s queries for immediate resolution
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 99.89% accuracy.
• Telephone Service - Professionally processed 4+ calls and 6+ Tickets per day, providing information and service to ensure customer satisfaction.