Lokesh R.S
Secunderabad
Summary
Energetically driving success at Cognizant Technology Solutions, I leveraged advanced Excel and effective team interactions to enhance data analysis, boosting stakeholder insights. Specializing in Agile methodologies and cloud technologies, my knack for mentoring and pivotal role in process optimization underscored a commitment to excellence and innovation, significantly improving project outcomes.
Overview
9
9
years of professional experience
Work History
Senior Feedback Analyst
Cognizant Technology Solutions
Hyderabad
03.2021 - Current
- Conducted comprehensive data analysis to identify trends and provide actionable insights to stakeholders.
- Supported process improvement initiatives by evaluating existing workflows and recommending optimizations.
- Managed escalated cases and worked collaboratively with engineering and product teams to resolve critical issues.
- Designed and implemented performance tracking dashboards to monitor KPIs and SLAs.
- Acted as a point of contact for cross-functional teams, facilitating smooth communication and alignment.
- Assisted in onboarding and training new analysts, ensuring adherence to company standards and best practices.
- Developed and maintained detailed documentation for internal processes and client-specific workflows.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
CS Resolution Specialist
Dell International Services
Hyderabad
11.2015 - 05.2017
- Prepared and managed legal documents, and notary services.
- Conducted investigations, and ensured accuracy in documentation.
- Supported legal operations by coordinating case files and maintaining records.
- Evaluated escalated cases from other CSRs for resolution accuracy and completeness.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Diagnosed problems related to computer software, hardware, network connections, or other technology-related issues.
Education
Bachelor of Technology - Computer Science
Vishnu Sree Institute Of Technology
05-2015
Skills
- Advanced Excel, Google Spreadsheet
- Agile and Scrum methodology
- Cloud SQL (Google)
- Power BI
- Tableau
- My SQL
- SQL and databases
- Auditing
- Effective in interacting with technical teams
- Training and mentoring
- Concepts of Generative AI, ChatGPT
- Data analysis and reporting
- Knowledge in C#, NET
Timeline
Senior Feedback Analyst
Cognizant Technology Solutions
03.2021 - Current
CS Resolution Specialist
Dell International Services
11.2015 - 05.2017
Bachelor of Technology - Computer Science
Vishnu Sree Institute Of Technology
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