Lokesh S
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Senior Sales Operations Associate V
HPE Aruba Networking
Bangalore
01.2019 - Current
- Worked as Client Relationship Manager (CRM) as connect
between client and organization ensuring client’s
requirement is fulfilled in design and execution. - Worked in multiple teams such as order management,
Entitlements, and renewals. - Support contract creation [for new orders as well as renewals]
and contract amendment. - Worked in creating quotation, purchase order (PO), and
invoice. - Respond to customers, partners, and internal team
inquiries through emails on daily basis. - Worked on all support contracts migration from Aruba to
HPE [ AMS, EMEA and APJ] - Worked as part of software serial number creation for all
HPE software. - Created process documents to help team to keep them
updated of any changes in process. - Issuing contract copies and license certificates to customers.
- Run contract reports on daily as well as weekly basis through
SAP, HARP and Salesforce. - Being SME, performing daily activities and responsible for managing flow of day-today operations.
- Prepare quotes, contracts, invoices, reports and other
documents using word processing, Spreadsheet and SAP. - Coordinated with sales and customer via calls and emails to
address their issues and requirements proactively. Effectively
handled critical situations and escalations which has pleased
customers and sales. - Coordinated with new joiners and team for training and
mentoring.
Service Entitlement Specialist
Convergys India Pvt Ltd (NetApp SCA)
Bangalore
01.2016 - 02.2018
- Establish day to day client interaction for data transfer, to get updates and propagate information to the team.
- Provide business intelligence through data analysis
- Researching and correcting system and process issues impacting service ability and service entitlement
- Provide customers with accurate service and support while assisting them with registration of products
- Researching and providing access to the clients NETAPP support site for the end - customers and partners
- Currently taking care of Mass updates, case assignment and EOS report
- Have worked on projects like DCC, CMAT and Mass updates
- Provided floor management direction
- Monitoring Inbox statuses and handovers
- Case updates.
- Mentoring new folks with their queries
- Taking care of P1/P2 cases
- As a part of the renewals team, helped customers renew their licenses on the customer portal.
- Couching and Mentoring the new hires.
Education
BCA (Bachelor of Computer Science) -
NRI Institute (Bangalore University)
01.2013
Skills
- SAP R/3 Business Client (ERP)
- Quote Preparation
- Renewals and Order Processing
- Inventory Management
- S4 HANA Enterprise
- Salesforce (SFDC)
- Advanced Excel
Accomplishments
- Documented and resolved customer escalation which led to customer appreciation.
- Collaborated with team of 5 in the development of Macros (Lean) to streamline the process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Award of excellence: Star of the quarter
- Recognition in 2016 for being a part of Contact cleanup process.
- Recognition in 2020, "Manager-to-Employee FY18 program for being a part of large deals.
Timeline
Senior Sales Operations Associate V
HPE Aruba Networking
01.2019 - Current
Service Entitlement Specialist
Convergys India Pvt Ltd (NetApp SCA)
01.2016 - 02.2018
BCA (Bachelor of Computer Science) -
NRI Institute (Bangalore University)
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