Lokeshkumar S
Deputy Manager - Quality & Process Excellence
Chennai,TN
Summary
Enriched experience in Quality and Process Excellence across diverse industries, including Manufacturing, Logistics, and Supply Chain Management (SCM). Certified IMS Lead Auditor with hands-on experience in planning and executing audits, ensuring compliance, and driving continuous improvement. Adept at handling high-profile customers, problem-solving, and applying analytical thinking to complex challenges. Certified Lean Sigma Black Belt (SSGB) with a strong commitment to operational excellence and business growth.
Overview
12
12
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Deputy Manager - Quality Process Improvement
Yusen Logistics
05.2025 - Current
- Conducted Skill Gap Analysis and prepared structured Training Plans for employees and managers to enhance functional and leadership competencies.
- Led and supported teams to achieve individual and organizational goals through coaching, guidance, and performance tracking.
- Developed and implemented Standard Operating Procedures (SOPs) for new and upgraded processes, and delivered comprehensive training to ensure smooth execution.
- Identified process gaps and initiated Lean/Kaizen projects to optimize workflows, eliminate waste, and reduce operational costs.
- Conducted internal audits, monitored non-conformity closures, and implemented Opportunities for Improvement (OFIs) to promote evidence-based decision-making within management.
- Performed detailed process studies using tools such as VSM (Value Stream Mapping) and TIMWOOD analysis to identify and eliminate inefficiencies.
- Improved team productivity and efficiency through process streamlining and innovative management strategies.
- Collaborated with cross-functional teams to drive business growth, strengthen operational excellence, and achieve corporate objectives.
Assistant Manager – Operation Excellence & Training
ProConnect Supply Chain Solutions
12.2022 - 05.2025
- Lead and execute Lean Six Sigma initiatives to identify process inefficiencies, eliminate waste, and drive continuous improvement across operations.
- Conduct in-depth RCA for process deviations or customer complaints and implement effective CAPA to prevent recurrence and strengthen process reliability.
- Prepare and standardize customer-based Standard Operating Procedures (SOPs) ensuring process alignment with client requirements and service-level agreements.
- Provide end-to-end operational support for new warehouse setup — including layout planning, manpower training, process mapping, and go-live readiness.
- Lead Quality Management System (QMS) internal audits, coordinate with external auditors, and drive necessary actions to achieve and maintain ISO certification.
- Evaluate and propose new certifications relevant to the organization’s business scope to enhance credibility, compliance, and customer confidence.
- Conduct cross-functional meetings to identify skill gaps and coordinate targeted training interventions to enhance overall team competency.
Senior Executive - Operation Excellence
Rhenus Logistics
11.2021 - 12.2022
- Drive ongoing improvement initiatives through systematic analysis, Kaizen, and Lean methodologies to enhance process efficiency and cost-effectiveness.
- Track, analyze, and interpret operational KPIs and performance data to identify trends, deviations, and improvement opportunities.
- Conduct training programs and workshops for stakeholders to build competency, ensure process adherence, and enhance role effectiveness.
- Deliver training on Freight Management Systems (FMS) and perform regular process audits to ensure compliance with operational standards and continuous enhancement.
- Lead Lean projects to eliminate process waste (TIMWOOD), streamline operations, and improve value delivery to internal and external customers.
- Act as Projects Document Controller, ensuring all project-related documents, SOPs, and records are accurately maintained, updated, and version-controlled in compliance with quality standards.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Senior Executive - Quality & Process Training
NTC Logistics India
05.2018 - 10.2021
- Conducted safety and quality training for labor to ensure compliance with organizational standards and regulatory requirements.
- Developed and executed training plans for employees to enhance process knowledge and operational efficiency.
- Prepared performance analysis reports and presented insights to management for informed decision-making.
- Designed and maintained dashboards to monitor key operational metrics and track progress against goals.
- Led IMS (Integrated Management System) implementation and audits to ensure process compliance and continuous improvement.
- Performed Root Cause Analysis (RCA) and documented Corrective and Preventive Actions (CAPA) to address operational deviations.
- Conducted Hazard Identification and Risk Assessment (HIRA) to proactively mitigate workplace risks.
- Executed multiple Kaizen initiatives, driving process improvements and recognized as Best Performer of the Year 2018.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
Senior Engineer - Quality
Excel Auto Tubes
03.2018 - 04.2018
- Conducted inspection of incoming materials, production lines, and final products to ensure quality and compliance with standards.
- Managed and audited ISO & IS documentation to maintain certification compliance and operational excellence.
- Addressed customer complaints by performing thorough investigations and implementing Corrective and Preventive Actions (CAPA).
- Executed supplier audits to ensure adherence to quality standards and strengthen supplier performance.
- Carried out process and product audits to identify gaps, ensure compliance, and drive continuous improvement.
- Delivered training to employees on quality standards, process adherence, and best practices to enhance operational performance.
Quality Engineer
Perfect Gears
12.2013 - 01.2015
- Conducted inspection of incoming materials, production lines, and final product quality to ensure compliance with standards and specifications.
- Performed product inspections to identify defects, maintain quality standards, and support continuous improvement initiatives.
- Hands-on experience with quality inspection equipment, including Profile Projector, Weld Macro Test, Universal Tensile Strength (UTS) Testing, and Surface Finish Testing, to ensure precision and adherence to quality standards.
Education
Mechanical Engineering -
Anna University
Chennai, India01-2013
HSC -
AG Jain Higher Seconday
Chennai, India01-2009
SSLC -
AG Jain Higher Seconday
Chennai, India01-2007
Skills
Root-cause Analysis
undefinedCertification
ISO 9001 Lead Auditor
Accomplishments
Certified ISO - IMS Lead Auditor
Certified Dash board Analyst
Certified Lean Sigma Black belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Deputy Manager - Quality Process Improvement
Yusen Logistics
05.2025 - Current
Assistant Manager – Operation Excellence & Training
ProConnect Supply Chain Solutions
12.2022 - 05.2025
Senior Executive - Operation Excellence
Rhenus Logistics
11.2021 - 12.2022
Senior Executive - Quality & Process Training
NTC Logistics India
05.2018 - 10.2021
Senior Engineer - Quality
Excel Auto Tubes
03.2018 - 04.2018
Quality Engineer
Perfect Gears
12.2013 - 01.2015
Mechanical Engineering -
Anna University
HSC -
AG Jain Higher Seconday
SSLC -
AG Jain Higher Seconday