LOKESH KUMAR SINGH
New Delhi
Summary
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative, and flexible. To add valuable assets to the esteemed organization as an active member.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Service Delivery Manager
Tata Consultancy Services
06.2020 - Current
- People Management
- Managed technical Team
- Performed Incident management lead role
- Performed Change management lead role
- Managed SLA
- Software License & Compliance management lead
- Performed Microsoft 365
- Performed as Azure cloud administrator
- AWS
- Client support and technical solution provider
Senior Technical Support Engineer
TATA CONSULTANCY SERVICES
Kolkata
09.2016 - 05.2020
- Helped customers set up new systems, applications and software.
- Conducted more then 50 training sessions with customers to demonstrate software updates, new systems and hardware.
- Identified and Resolved customers targeted questions throughout troubleshooting to determine smart solutions.
- Installed and set up applications for more than 40 clients, including anti-virus software and Microsoft office.
- Basic Networking level troubleshooting
- Desktop, Laptop & Operating system related troubleshooting
- Software Configuration & Troubleshooting
- MAC OS troubleshooting and Support
- Active directory policy creation.
- SLA Management
- Client management
- Supply management
- Incident management
- Change management
- Escalation Management
- Infrastructure SIP
Education
BE - Information Technology
Mangalam School Of Management & Technology
New Delhi, DL2020
Diploma - Electronics & Communication
Integral University
Lucknow, UP2016
12th -
Govt. Jubilee Inter College
Gorakhpur, UP2013
10th - Science Education
Govt. Jubilee Inter College
Gorakhpur, UP2010
Skills
- Networking
- Desktop, Laptop & Operating system troubleshooting
- Software installation, Configuration & Troubleshooting
- MAC OS troubleshooting and Support
- Active directory administrator
- Azure administrator
- AWS
- Data Analysis
- Cloud administrator
- People Management
- Technical security administrator and compliance
- Branch Software compliance and allocation manager
- Incident Management
- Change Management Lead
- SLA Management
- Location Service deliver owner
- ITIL
- Audit Management
- Customer support needs assessment
- Customer service expert
- Skilled in TCP/IP and WAN
- VPN
Certification
INTERNAL IS- System senior engineer & Branch Change management lead. System Engineer, BUSINESS SKILLS_B1_Know your TCS & Industry of
2020_Curriculum
Wings: Business Skills_B2_Personal Mastery - Working with Agility
Curriculum
Wings: Business Skills_B3_Complex Problem-Solving Capabilities
Curriculum
Wings: Business Skills_B4_Collaborative Decision-Making Curriculum
WINGS: BUSINESS SKILLS_B5_Personal Mastery - Mindfulness Curriculum
WINGS: BUSINESS SKILLS_B6_Persuasion and Influencing skills Curriculum
WINGS: BUSINESS SKILLS_B7_Knowledge Management & Innovation
Curriculum
WINGS: BUSINESS SKILLS_B8_Writing Business Cases & Propositions
Curriculum
WINGS: BUSINESS SKILLS_B9_Working with Machines Curriculum
WINGS: BUSINESS SKILLS_B10_Professional Networking Curriculum
Additional Information
- Ally of Business Award 2020 (Best TCS Award)
- Best Employee of the year
- Special Initiative Award
- TCS Service & Commitment Award
- On the Spot (Team) Award
- Applause for Team Award
- Volunteer at TCS Wings 2020 Exam.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
IT Service Delivery Manager
Tata Consultancy Services
06.2020 - Current
Senior Technical Support Engineer
TATA CONSULTANCY SERVICES
09.2016 - 05.2020
BE - Information Technology
Mangalam School Of Management & Technology
Diploma - Electronics & Communication
Integral University
12th -
Govt. Jubilee Inter College
10th - Science Education
Govt. Jubilee Inter College
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