Lokesh Singh Loha

• Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
• Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
• Participated in continuous improvement efforts by introducing new automated initiatives which reduced client cost by 60% and increased efficiency & productivity by 30% with effective saving of 795k $/year.
• Improved project efficiency by streamlining communication and collaboration between team members.
• Coordinated cross-functional teams to successfully achieve project milestones and objectives.

Projects:-

1. Radial (Tools - Pega robotics, SQL, .Net)

• Automated order, payment & customer management flow for 235 e-commerce brands.
• Handled Audit proof recording with dynamic pause and resume over confidential data on payment page.
• Automated payment via call utilizing Amazon Connect.

2. Restaurant Brand International (Tools - Ui -path, SQL, .Net)

• Automated frontend business flow and new restaurant opening for Burger King, Popeyes, Tim Hortons & Fire House.
• Automated hand written and unstructured documents using OCR (AABBYY flexicapture)

• Gained knowledge of company policies, protocols and processes.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
• Used company reports to analyze sales, gross profit and inventory activities.

Projects:-

1. Tree House (Tools- Automation Anywhere, .Net, SQL)

• Automated customer, vendor & inventory management with unattended BOTS.
• Utilized same VM for multiple BOTs via device pool to reduce running cost.

2. AstraZeneca (Tools- Automation Anywhere, .Net, SQL)

• Automated drugs research and AI based feedbacks to assist & expedite clinical research.
• Firs team to implement queue in AA.

3. AIG (Tools- Pega Robotics, .Net, SQL)

• Automated 12+ projects which included account reconciliation for 9 countries.
• Handled processing of large excels (87 lakh + lines of data per case) utilizing .Net scripts which reduced runtime from 2 hours to 140 seconds.

• Proactively identified potential bottlenecks in proposed solutions, implementing preventative measures to maintain project momentum.
• Strengthened communication channels within project teams, fostering collaboration and promoting agile methodologies adoption.
• Evaluated system performance metrics post-implementation, making adjustments as needed to guarantee optimal results.
• Developed tailored proposals for potential clients, resulting in a higher conversion rate for the consulting firm.

Projects:-

1. Standard Chartered Bank (Tools - Pega Robotics, Ui Path, .Net, SQL)

• Automated multiple processes and delivered 32+ projects.
• Developed customized in house platform for remote BOT deployment and monitoring using Jira, Jenekins & other related tools.
• Developed Aadhar card linking to account project over night as mandated by Govt. during De-monetization.
• Removed major road block of automating IE-Frame enabled chrome applications which Pega team was not able to do and was awarded for same.

2. United Health Group (Tools - Pega Robotics, Ui Path, .Net, SQL)

• Automated RAW cases from USA for health group & delivered 3 projects.
• Automated and migrated automations cross platform.

3. Kotak Bank (Tools - Pega Robotics, .Net, SQL)

• Automated critical flows like salary processing & ATM Cash withdrawal disputes.
• Created self learning BOT with dictionary management for cases where names for account numbers were abbreviated.

4. ICICI Bank (Tools - Ui-Path, .Net, SQL)

• Automated 8 processes with like cash transaction failure.
• Automated User Management and verification using Siebel and Finacle.

5. Telekom Malaysia (Tools - Pega Robotics, .Net, SQL)

• Created RDA based solution to provide UI for Customer management.
• Automated applications over citrix and main frame.