Lokesh Mailar S

• Lead cross-functional team of 35 members involved in service management and application support.
• applied experience in using tools like Splunk, Dynatrace, ServiceNow, My Wizard, Google Admin Console, Oracle Fusion Cloud Applications, and Jira.
• acting as operation lead for internal and external audit initiatives
• administering SLA, OLA, designating incident tasks and including MIM team for production issues.
• coordinating change management, incident service requests, and problem management.
• assess change request within internal pre-cab discussion and guarantee expected quality change request provided before client cab.
• acting as regional change manager to facilitate and control end-to-end operations and key service levels achieved.
• Coordinate and update FSC (Future Schedule Change) calendar to guarantee efficient deployment.
• Monitored direct reports on "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved
• Contributing great efforts towards performance improvement of team by providing coaching and motivation
• Ensuring service delivered to the customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Conducting Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Following and directing internal work processes, policies & procedures and preparing KT Documents and SOPs for team members
• Conducted process training for new joiners, fostering a culture of excellence. Reviewed and updated results from process improvement initiatives regularly. Championed continual service improvement efforts to achieve optimal performance.
• developing strong connections with clients & onshore managers through calls and progress reports on ongoing incidents or planned changes
• proficient knowledge of Oracle DB2 databases, Citrix Suite, and Lotus Notes

Key Result Areas

• Planned, designed, and scheduled phases for large projects.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

• Configuration and Basic trouble shooting of Belkin Products.
• Aiding end user for Belkin and NetGear (Home) networking Devices.
• Highlights: