Lokesh Prabu Mohan
Senior Project Manager
Chennai
Summary
Exceptional Operations Manager focused on successful team building, operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Senior Manager of Operations
AGS Health Pvt Ltd
Chennai
10.2012 - Current
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Recommended and implemented successful strategies to maximize revenue.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Examined quarterly financials to determine business operating capacity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Saved 3 FTE's by implementing cost-saving initiatives and increase Project efficiency.
- Created plans and communicated deadlines to complete projects on time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures
- Achieved operational excellence by streamlining processes and implementing best practices
Team Coordinator
Zivit techno services Pvt Ltd
Chennai
03.2008 - 10.2011
- Addressed customer service overflow to reduce complaints.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed solid professional relationships to broaden efficiency of users cross-functioning groups.
- Conducted new-hire training regularly throughout fiscal year.
- Managed team workload to reach 100% targets for specific tasks.
- Worked with customer service representatives to handle escalated customer issues.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Handled day-to-day office operations and resolved any conflicts.
- Built strong relationships with customers through positive attitude and attentive response
Education
Bachelor of Engineering - Computer Science
S.K.R Engineering College
Chennai, India 07.2002 - 06.2006
No Degree - Higher Secondary
Sri Krishnaswamy Matriculation Secondary School
Chennai, India 07.2000 - 07.2002
No Degree - Secondary Education
Bishop Corrie Higher Secondary Scholl
Chennai 06.1999 - 05.2000
Skills
Work flow planning
Cost reduction strategies
Budgeting and forecasting
Project development and life cycle
Risk analysis and management
Data analysis
Cross-functional communications
Budgeting
Risk management
Project Management
Accomplishments
- Traveled to Philippines to form the core team and supported for expansion. Also transitioned new LOB for the customer.
- Additional Business added to the project and Increased company revenue 100 FTE's to 135 FTE's and 2 transaction process.
- Maintained lesser attrition rate for 2020,2021 and effectively building strong team.
- Earned the “[Top Gun]” Award in [2017,2018] for [Best Leadership Group].
- Achieved [client appreciations by completing [all special projects with our existing manpower with accuracy and efficiency.
Certification
CRCR -HFMA
Timeline
CRCR -HFMA
11-2023
Certified Scrum Master
11-2021
Senior Manager of Operations
AGS Health Pvt Ltd
10.2012 - Current
Team Coordinator
Zivit techno services Pvt Ltd
03.2008 - 10.2011
Bachelor of Engineering - Computer Science
S.K.R Engineering College
07.2002 - 06.2006
No Degree - Higher Secondary
Sri Krishnaswamy Matriculation Secondary School
07.2000 - 07.2002
No Degree - Secondary Education
Bishop Corrie Higher Secondary Scholl
06.1999 - 05.2000
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