LOKESH KUMAR. G
Bangalore
Summary
Results-driven Senior Operations Analyst with expertise in data analysis and escalation resolution at Cultsport Private Limited. Successfully streamlined return processes, enhancing operational efficiency and reducing return volumes. Proven leadership skills foster team development and optimize performance, ensuring exceptional customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst
Cultsport Private Limited
09.2024 - Current
- Managed returns for major e-commerce platforms, including Myntra, Flipkart, Amazon, AJIO, and Meesho, ensuring timely processing and resolution of return requests to minimize financial impact.
- Coordinated with cross-functional teams to streamline return policies, reduce return rates, and improve customer satisfaction.
- Analyzed return data to identify patterns and implement corrective actions, resulting in improved operational efficiency and reduced return volumes.
- Optimized return workflows to ensure seamless integration with marketplace platforms, maintaining a high level of accuracy and customer service.
Senior Operation Executive
Transteel seating technologies ltd
01.2022 - 01.2024
- Resolved customer escalations by directly engaging with clients, ensuring timely and effective resolutions.
- Reduced cancellation rates and retained customers through proactive problem-solving and personalized service.
- Managed team performance and development, overseeing daily workflow, optimizing team efficiency, and fostering continuous improvement.
Customer Service Specialist
Wake fit Innovations
Bangalore
01.2021 - 01.2022
- Analyzed processes to improve service quality, increase customer base
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time
- Stay up-to-date on industry trends and best practices in customer service
- Provided exceptional customer service keeping less cancellation rate
Customer Service Executive
Atria Convergence Technologies Pvt Ltd
Bangalore
01.2018 - 01.2021
- Managing operations
- Customer account management
- Data entry and Email support
Education
B.Com -
P.U.C -
SSLC -
Skills
- Excel
- Data analysis
- Escalation resolution
- Problem solving
- Stakeholder engagement
- Soft skills
- Leadership
- Computer Application
Languages
- English
- Tamil
- Kannada
- Telugu
Personal Information
Date of Birth: 11/20/91
Timeline
Senior Operations Analyst
Cultsport Private Limited
09.2024 - Current
Senior Operation Executive
Transteel seating technologies ltd
01.2022 - 01.2024
Customer Service Specialist
Wake fit Innovations
01.2021 - 01.2022
Customer Service Executive
Atria Convergence Technologies Pvt Ltd
01.2018 - 01.2021
B.Com -
P.U.C -
SSLC -
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