Lokeshwar Reddy Egapoori
Hyderabad
Summary
Experienced IT professional with a strong background in Salesforce Operations, CRM Management, and AWS Cloud Networking. Proven track record in process optimization, workflow management, and project management.
Overview
3
3
years of professional experience
Work History
Presales Engineer
Denave India Pvt Ltd
02.2023 - 08.2023
- Developed strong relationships with clients, resulting in repeat business and a high level of customer retention.
- Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Organized product demonstrations and trial installations of equipment to promote products.
- Proven experience in configuring and managing Firewalls, with a preference for FortiGate, ensuring secure network environments.
- In-depth knowledge and practical experience in troubleshooting network setups and identifying and resolving complex network issues.
- Assisted in establishing best practices and policies for configuring, maintaining, and troubleshooting network devices and infrastructure.
CSO
WorkLLama Software Solutions
07.2021 - 01.2023
- Managed production support, promptly addressing bugs and ensuring optimal production levels.
- Coordinated daily workforce targets and participated in Lean Projects.
- Developed macros to enhance process efficiency, reducing processing time.
- Actively contributed to beta testing for the in-house project "Forseer," identifying and resolving bugs.
- Provided support to the development team for product launch.
- Implemented daily quality checks and presented forecast assumptions and performance metrics.
- Strong hands-on experience in Switching technologies, including STP, VLANs, VTP, HSRP, and Switch Stack configurations.
- Proficient in using the ServiceNow ticketing tool for managing support projects and efficiently resolving network-related issues.
- Skilled in establishing and maintaining VPNs and IPSec Tunnels, providing secure and reliable network connectivity.
Technical Support Engineer
Whitehat Jr
08.2020 - 04.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Documented faults and bugs for referral to development staff for use in updates.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Earned recognition from management for consistently delivering exceptional service quality.
- Optimized network performance, regularly monitoring and adjusting configurations to meet changing demands.
Education
B.Com - Computer Applications
Mansarovar Global University
Bhopal, India06.2021
Skills
- Networking
- CRM Management
- Project Management
- Workflow Optimization
- Case Management Strategies
- Data Analysis
- Process Automation
Languages
English
Hindi
Telugu
Timeline
Presales Engineer
Denave India Pvt Ltd
02.2023 - 08.2023
CSO
WorkLLama Software Solutions
07.2021 - 01.2023
Technical Support Engineer
Whitehat Jr
08.2020 - 04.2021
B.Com - Computer Applications
Mansarovar Global University
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