LOLITHAA RUDRASWAMY
Bengaluru
Summary
Proven track record in enhancing operational efficiency and client satisfaction at Tata Consultancy Services through expert KYC process management and strategic decision-making. Excelled in loan management and problem-solving, significantly improving project delivery timelines. Skilled in MS-SQL and team motivation, adept at driving results and maintaining high-quality standards.
Overview
14
14
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
Bengaluru
02.2022 - Current
- Performed independent check of KYC information provided
- Coordinated and collected client specific information and completion of documentation to assist in the on-boarding of new clients in KYC process
- Coordinated with Case Managers on daily basis to discuss WIP KYC Records and provided feedback based on records checked
- Quality checking of remediated cases worked by Flod analysts
- Checking the data to match with internal systems of the bank, US state registries and regulators percentages along with their voting rights
- Worked on a core AML project for large US Bank on KYC Remediation team
- Providing training and support to the new hires and providing feedbacks
- Frequently monitor the progress of the project from quality and timeline perspective
- Assigning cases to team to finish the cases within the SLA
- Streamline processes and best practices to improve team efficiency
- Related Reports to be done on the projects
- Identification & verification (ID&V)
- Knowledge of the entity structures and relationship between ultimate parents, subsidiaries
- Identification and verification of documents of high-risk customers
- Client Account Maintenance- If customers wish to add, remove, or modify any employee's role or privileges, our team facilitates this
Clinical Admin Coord Sr
XL Health Corporation India Pvt. Ltd
07.2021 - 11.2021
- Company Overview: United Health Group Incorporated is an American multinational for-profit company specializing in health insurance and health care services
- Communicate with the client and let them know on the health insurance and take appointments & to give knowledge on healthcare programs and services that help improve the quality of care for Medicare beneficiaries with chronic illnesses
- United Health Group Incorporated is an American multinational for-profit company specializing in health insurance and health care services
Loan /Mortgage Sr Associate
One Saving's bank India (OSBI)
Bengaluru
06.2017 - 07.2021
- Worked in a UK Mortgage for end-to-end process from the movement the application is submitted until the mortgage is approved
- Reported on the case update once the case gets submitted and also contributed efforts towards the application submission till the amount received by the Solicitors
- Worked on the AIP (Application In-Progress) and calculated on the Rental Income provided in the application after case submission
- Provided case update to the brokers and sent email to the brokers on AIP'S
- Ensured that Loan Payments are made on time and verified with borrowers to ensure they are paying off their line of credit
- Communicated with the brokers on the case for the documents and obtained confirmation from the Solicitors on the panel /Firm details
- Verified with the Solicitor's Firm for the information provided on the bank details
- Uploaded BTL (Buy to Let Submission) to HUB, if the applicant is property landlord
- Uploaded credit history documents to the bank database for the mortgage purpose
Business Support Executive
Brickwork India Pvt Ltd
Bengaluru
10.2015 - 01.2017
- Monitor performance of customer portfolio
- Performed credit servicing calls whilst delivering the first-class customer service
- Achieved specific performance targets based on calls monitoring scores effectiveness of outstanding balance collected and daily volume handled / productivity
- Performs root cause analysis of scorecard data to identify customer satisfaction improvement opportunities
- Develop proactive retention strategies for any territory or market activity that may cause client termination
- Spends most work time talking on the telephone with customers
- Handles calls from dissatisfied customers
- Delivered exceptional customer service, resolving queries to uphold company reputation
Senior Process Executive
INFOSYS BPO LIMITED
05.2011 - 12.2013
- Global Immigration (GI) PAF management of individual resources for the LCA’s procured and allocated
- Worked on Merger and Splitter project with involved classifying the various petition related documents
- Worked on receipt copy updation in AIMS for H1B-Fresh cases
- Worked on GC project which involves updation of petition docs into the 2TB server
- INFY HR –(Supporting Night Shift Allowance (NSA) & E-Docket processes
- Addressing queries through emails/Calls
- Data Collation/Validation, Mail follow ups
- Verification and approval of employee documents in E-Docket Addressing queries related to Confirmation and Visa Extension
- Follow-up for employee confirmation
Education
Bachelor of Commerce - Commerce
University of Mysore
MysoreSkills
- Loan Management Skills
- Know Your Customer Expertise
- Account retention
- Underwriting Coordination
- Mortgage
- Collection Operations
- Loan Processing Documentation
- Operating System: Windows 8, 9, and MS-DOS
- Web Technologies: HTML
- Proficient in MS-SQL 70
- Windows Tools: MS Office
- Windows Tools: MS FrontPage
- Time management
- Training and Facilitation
- Problem Solving
- Strategic Decision Making
- Team building and motivation
Accomplishments
- Awarded consecutively for 5 months as 'The Best Performer'
- Best team player for effective organization skills
- Trained new team members on Mortgage & KYC Process
Languages
Proficient, Proficient, Proficient, Proficient
Training
- MS-Office, Aptech Computer Education Centre
- HTML, Aptech Computer Education Centre
- MS-SQL 7.0, Aptech Computer Education Centre
Personal Information
Marital Status: Married
Timeline
Business Process Lead
Tata Consultancy Services
02.2022 - Current
Clinical Admin Coord Sr
XL Health Corporation India Pvt. Ltd
07.2021 - 11.2021
Loan /Mortgage Sr Associate
One Saving's bank India (OSBI)
06.2017 - 07.2021
Business Support Executive
Brickwork India Pvt Ltd
10.2015 - 01.2017
Senior Process Executive
INFOSYS BPO LIMITED
05.2011 - 12.2013
Bachelor of Commerce - Commerce
University of Mysore
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