Lopamudra Mondal
Kolkata
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer-service-executive
Medibuddy
07.2018 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer Service Executive
Pace
09.2016 - 06.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor of Arts - History Honors
St Pauls Cathidral Mission College
Kolkata06.2015
Skills
- Presentation Skills
- Contract Negotiation
- Customer Engagement
- Team Collaboration
- Documentation
- Coordination
- Customer Transactions
- Service Standard Compliance
- Computer Proficiency
- Microsoft Excel
- Customer Relations
- Business Opportunities Support
- Issue Escalation
- Active Listening
- Customer Consulting
- Report Creation
- Team Development
- Spreadsheets
- Customer Retention
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer-service-executive
Medibuddy
07.2018 - Current
Customer Service Executive
Pace
09.2016 - 06.2018
Bachelor of Arts - History Honors
St Pauls Cathidral Mission College
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