Shivam Bhardwaj
Shamsabad,UP
Summary
Adept at enhancing customer engagement and retention, my tenure at Volvo Eicher Commercial Vehicles saw me excel in complaint handling and team collaboration. By resolving critical issues and improving service experiences, I contributed to significant customer satisfaction improvements, leveraging my expertise in customer relationship management and technical support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer-service-executive
Volvo Eicher Commercial Vehicles
02.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Bachelor of Science - Engineering Technology, India
Dayalbagh Engineering Collage
Agra, India06.2021
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Presentation Skills
- Customer Needs Assessment
- Live chat support
- Technical Support
- Call Control
- Customer Retention
- Customer Service
- Understanding Customer Needs
- Quality Control
- Customer Relations
- Product and service knowledge
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer-service-executive
Volvo Eicher Commercial Vehicles
02.2023 - Current
Bachelor of Science - Engineering Technology, India
Dayalbagh Engineering Collage
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