MEHNAAZ PARVEEN
New Delhi
Summary
Skilled customer service professional with over 4 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer-service-executive
Lenovo Service Center
Delhi
01.2019 - 12.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Developed working relationships with internal and external customers while assisting with account management duties.
Executive
Sai Legal Firm
New Delhi
12.2017 - 12.2018
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Assistant
Tax Accountants
New Delhi
08.2016 - 10.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
CBSE BOARD
Delhi, IndiaMaster of Arts -
Ignou
Delhi2019
Bachelor of Arts -
Delhi University
New Delhi2016
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Managing Operation
- Customer Account Management
- Report Preparation
- Microsoft Office And CRM
- Data Entry And Technical Support
- Multiline Phone Etiquette
- Communication And Teamwork
Certification
- Basic Computer Course , (6, Month) LBSTI
- Certificate Course in Graphic Designing, (6, Month) LBSTI
Languages
English
Elementary (A2)
Timeline
Customer-service-executive
Lenovo Service Center
01.2019 - 12.2021
Executive
Sai Legal Firm
12.2017 - 12.2018
Assistant
Tax Accountants
08.2016 - 10.2017
CBSE BOARD
Master of Arts -
Ignou
Bachelor of Arts -
Delhi University