BAKING
LOUETTE DSOUZA
HUMAN RESOURCES NINJA
Mumbai
Summary
Mumbai, India
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
HR Manager
Hunger Inc Hospitality Pvt Ltd
Mumbai
11.2018 - Current
- Implemented HR Eco-System containing all processes of an employees stages in the organizations
- Processed employee claims involving performance issues and harassment. PoSH (Prevention of Sexual Harasment) Awareness sessions conducted monthly for all new & existing employees
- Motivated employees through special events and incentive programs.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw legal compliance with state and local laws and regulations in addition to compliance with company policies and procedures.
- Advised leadership teams on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Build and maintain strong stakeholder relationships
- Responsible for the maintenance of employee records, leaves and salary related information
- Responsible for Payroll related activities
- Assisting and supporting Team Leaders across the business on organizational structure and design, building strong talent pipelines
Assistant Manager - Human Resources
Oaks Events
Mumbai
01.2015 - 11.2018
- Liaised between multiple business divisions to improve communications.
- Devised hiring and recruitment policies for 50 employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Filed employee paperwork in compliance with state regulations.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Recruited top talent to maximize profitability.
Human Resources Generalist Oaks
Events
Mumbai
06.2012 - 12.2014
- Maintenance of Attendance and leave records
- Pay and Benefits Policies (salary structure) Statutory Compliance's (P.F.Gratuity)
- Introduction and Implementation of PMS - Basecamp
- Scheduling and designing training programs on a quarterly basis
- Setting and maintaining company's brand image in the industry
- Implementing Processes, SOP's and ensuring the same are updated regularly as per industry standards (Manual)
- Exit formalities, , exit interviews and F&F procedures
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Guest Service Agent
Kingfisher Airlines Pvt Ltd, Airport
Mumbai
12.2010 - 06.2012
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Post Graduate Diploma - Human Resources
Welingkar Institute of Management Studies
01.2013 - 01.2015
B.Sc. - Hospitality Studies
St. Andrews College
H.S.C - undefined
St.Andrews College
SSC - undefined
St. Annes High School
Skills
LANGUAGESEnglishHindi
French
Interests
BADMINTON
RIVER RAFTING
Timeline
HR Manager
Hunger Inc Hospitality Pvt Ltd
11.2018 - Current
Assistant Manager - Human Resources
Oaks Events
01.2015 - 11.2018
Post Graduate Diploma - Human Resources
Welingkar Institute of Management Studies
01.2013 - 01.2015
Human Resources Generalist Oaks
Events
06.2012 - 12.2014
Guest Service Agent
Kingfisher Airlines Pvt Ltd, Airport
12.2010 - 06.2012
B.Sc. - Hospitality Studies
St. Andrews College
H.S.C - undefined
St.Andrews College
SSC - undefined
St. Annes High School