LOVEESH DUA

KEY SKILLS

Experienced and detail-oriented finance professional with expertise in Reconciliation of Network transactions(visa/Mastercard/Rupay/NPCI), Settlement processing, and financial operations. Proven track record in managing high-volume TTUM postings, handling interbank settlements (Visa, MasterCard, NPCI), and resolving disputes. Known for strong cross-functional collaboration with IT, vendors to drive accuracy and automation. Demonstrated ability to proactively identify mismatches, monitor exceptions, and improve end-to-end reconciliation processes.

• ATM & Card Reconciliation
• Interbank Settlements (Visa/MC/NPCI)
• Verified settlement reports with card network files
• Customer refunds
• Dispute Management of Financial transactions
• Reconciliation & Exception Handling
• Nostro Accounting & Exchange Fluctuation
• MIS & Tracker Reporting
• Automation & Process Improvements
• Stakeholder Coordination (ISG, IT, Vendors, FINTECH COMPANIES)
• Monitored RPA systems for ATM transaction processing and exception handling.
• Managed TTUM execution:
• Daily settlement of Visa and Mastercard.
• Identified and accounted exchange rate differences and account analysis charges from nostro.
• Reconciliation of Forex accounts

Dispute Handling & Compliance

• Handled acquiring disputes: Reviewed EJ logs, switch reports, and CCTV to assess claims.
• Ensured disputes were accepted/rejected within TAT; avoided deemed acceptances.
• Coordinated refund cases involving closed accounts with branches, EPIFI, and Jupiter team.
• Sent confirmations for refunds and reconciled ATM Accounts

Coordination & Troubleshooting

• Liaised with IT to resolve issues with GL, Switch, or TTUM file errors.
• Collaborated with NPCI, Visa, MasterCard on file/transaction discrepancies.
• Worked with vendors on missing EJ logs and settlement file errors.
• working with Fintech companies for there operational issues
• Handling Team of approx 45-50 persons