Divyang Chaudhary

Deutsche Bank

Analyst – Global Payments Operations (EMEA)

📅 June 2024 – Present

Currently working in the EMEA Global Payments Operations team, managing EUR and multi-currency cross-border transactions with a focus on accuracy, compliance, and timely processing.

Key Responsibilities:

• Process and validate SWIFT MT & ISO 20022 MX messages including:

• MT103, MT202, MT202 COV

• pacs.008, pacs.009

• Handle end-to-end payment lifecycle, including validation, repair, authorization, and settlement

• Manage complex payment investigations, including:

• Non-receipt of funds

• Payment status queries

• Recall/cancellation requests (MT192/292, camt.056)

• Amendment requests

• Duplicate payments and returns

• Perform payment tracing using SWIFT network and internal systems to identify root causes

• Coordinate with correspondent banks and internal stakeholders for issue resolution

• Handle nostro/vostro reconciliation and resolve payment breaks efficiently

• Use MT199 messages for communication with counterparty banks

• Ensure compliance with AML, sanctions, and regulatory frameworks

• Maintain high accuracy, TAT adherence, and operational efficiency

Key Achievements:

• Improved investigation turnaround time by streamlining follow-ups with correspondent banks

• Reduced payment breaks through proactive validation and error identification

• Contributed to STP improvement initiatives

Bank of America

Senior Team Member – Global Payments Operations

📅 Feb 2021 – May 2024

Worked in USD cross-border payments and investigations, supporting high-value international transactions in a fast-paced banking environment.

Key Responsibilities:

• Processed SWIFT MT messages including MT103, MT202, MT202 COV

• Managed USD cross-border payments within correspondent banking network

• Handled payment investigations:

• Non-receipt and delays

• Recalls and cancellations

• Beneficiary amendments

• Duplicate transactions

• Compliance holds

• Conducted detailed payment tracing and root cause analysis

• Coordinated with global banks for resolution and confirmation

• Managed reconciliation and break resolution activities

• Ensured adherence to SLA, TAT, and regulatory requirements

• Communicated via SWIFT MT199 messages for issue resolution

Key Achievements:

• Maintained high accuracy in processing high-value USD transactions

• Recognized for strong performance in investigation handling and SLA adherence

• Developed deep expertise in correspondent banking and SWIFT operations

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Bank of America

Fraud & Risk Analyst (Debit Card Operations)

📅 Feb 2021 – Oct 2022

Key Responsibilities:

• Handled debit card fraud cases and customer disputes

• Investigated suspicious transactions and identified fraud patterns

• Managed multiple queues with strict TAT and SLA requirements

• Ensured compliance with internal risk and fraud prevention policies

Achievements:

• Awarded Star Performer multiple times

• Received Bronze Medal (3 times) for outstanding performance