S. Saravanan
Chennai
Summary
Operations and Payments Specialist with 12+ years of experience in banking BPO and client support (Commercial Bank of Dubai & Abu Dhabi Islamic Bank). Skilled in Payments processing, Payroll, Investigation, Reconciliations, Compliance, Client servicing. Consistently recognized with awards for accuracy, operational excellence, and client satisfaction. Strong analytical and problem-solving abilities with proven expertise in process improvement and automation.
Overview
15
15
years of professional experience
Work History
Lead Associate - Operations
WNS Global Services Pvt Ltd
Chennai
03.2018 - 04.2025
- Handled Fund transfers, Remittances, Payroll, Payment Investigation, Standing orders, and Direct debit services for Commercial Bank of Dubai.
- Review and reconcile inward payments and ensure all deposits are posted correctly.
- Handling the process of inward and outward returns within a designated turnaround time.
- Managed reconciliation, compliance checks, and reporting (EOD, MIS, Volume Reports). Day to day fund transfers, activities and sharing EOD reports to onshore.
- Conducted UAT testing during banking system migrations.
- Coordinated with onshore teams for error resolution and process improvements.
- Ensured 100% accuracy and turnaround in transactions.
- Client First - Applause & Achiever (2018)
- Operational Excellence & Achiever Award (2019)
- Impressive, Way To Go, Up and Ahead, #iValYou & Excellent Work Recognition (2020-2023)
- Accuracy Award (2024)
- CBD Client Awards (Multiple months in 2024 - February to September)
Customer Service Associate
Intelenet Global Services Pvt Ltd
Chennai
08.2014 - 06.2017
- Processed LCY, FCY, and internal transfers for Abu Dhabi Islamic Bank.
- Released SWIFT MT103/202 transactions after validation.
- Performed AML checks and compliance verification within cut-off times.
- Supported return of funds investigations and customer queries.
- Best Performer Awards - Sep 2015, Jul 2016, Jul - Sep 2016
Customer Support Advisor
VGL Tech Solutions Pvt Ltd
Chennai
11.2017 - 12.2017
Process Associate
GEM Software Solutions Ltd
Chennai
08.2012 - 07.2013
Customer Support Executive
Optimus Global Services Ltd
Chennai
08.2010 - 10.2011
Education
Master of Business Administration - HR
University of Madras
01.2012
Bachelor of Commerce - undefined
Prince Shri Venkateshwara College
01.2008
H.S.C - undefined
A.J.S. Nidhi Higher Secondary School
01.2005
S.S.L.C - undefined
A.J.S. Nidhi Higher Secondary School
01.2003
Skills
- International Payments
- Domestic Payments
- SWIFT MT103
- SWIFT MT202
- SWIFT MT940
- SWIFT MT950
- SWIFT MT910
- SWIFT MT192
- SWIFT MT195
- SWIFT MT196
- SWIFT MT199
- Central Bank Payment messages
- CB103
- CB202
- CB102
- CB191
- Inward payments
- Outward payments
- UTA
- BCNR
- Amendment
- Cancellation
- Charges
- ROF
- FX Conversion
- Fraud Case queries
- Swift alliance
- Finacle core
- UAEFTS
- IPI
- Payroll Transfers
- Salary Transfers
- WPS
- BPS
- CMS
- Remittance Processing
- Reconciliations
- Compliance
- AML Checks
- Audit Support
- Analyzing payment receipts
- Nostro Accounts
- Process Improvements
- UAT Testing
- Client Relationship Management
- FTS EDGE
- Phoenix
- VolPay
- Intellect
- Mosaic
- Tally ERP
Languages
English
Tamil
Certifications And Skills
- Generative AI & Deep Learning - HCL GUVI
- Level Up with Generative AI - HCL GUVI
- AI Agents Intensive - Google Kaggle
- Generative AI Mastermind - Outskill
- Tally ERP 6.3
- DCA, C, C++, UNIX, Hardware Engineering
- Proficient in Windows & Mac OS environments
Personal Information
- Date of Birth: 07 July 1988
- Nationality: Indian
Timeline
Lead Associate - Operations
WNS Global Services Pvt Ltd
03.2018 - 04.2025
Customer Support Advisor
VGL Tech Solutions Pvt Ltd
11.2017 - 12.2017
Customer Service Associate
Intelenet Global Services Pvt Ltd
08.2014 - 06.2017
Process Associate
GEM Software Solutions Ltd
08.2012 - 07.2013
Customer Support Executive
Optimus Global Services Ltd
08.2010 - 10.2011
Master of Business Administration - HR
University of Madras
Bachelor of Commerce - undefined
Prince Shri Venkateshwara College
H.S.C - undefined
A.J.S. Nidhi Higher Secondary School
S.S.L.C - undefined
A.J.S. Nidhi Higher Secondary School