Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
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PRAYSONHAGIN RJ

PRAYSONHAGIN RJ

Chennai

Summary

Skilled Team Coach with background in leading, motivating and mentoring high-performance teams. Strengths include effective communication, conflict resolution skills, and ability to inspire others to achieve common goals. Demonstrated success in fostering positive team environments and improving overall team performance.

Overview

8
8
years of professional experience

Work History

TEAM COACH

HEXAWARE TECHNOLOGIES
Chennai
06.2022 - Current
  • Company Overview: Client (CITI CORP US)
  • Knowledge of Recall, Amendment, BCNR, OFAC, FATF, Return of Funds, Unable to apply, Unable to Effect and Fraud Recall for Citibank clients and customers
  • Basic Knowledge of pacs 008, pacs 009, pacs 002, pacs 004, camt 029 and camt 056
  • Handling three members of team (only BAU activities)
  • Replying all queries received via mail
  • Allocating cases received via Stars (Citi Application) to the team members
  • Verifying all correspondence message and payments on daily basis
  • Reviewing the cases of operators on daily basis and advise them to take correct actions if they are wrong
  • Giving suggestions by reviewing the process and updating it to the team, Clearing doubts and giving solutions to the team members
  • Sharing error feedbacks to team members
  • Leading team meetings
  • Clearing nostro outstanding activities on weekly basis

SENIOR OFFICER

CITICORP SERVICE INDIA PRIVATE LIMITED
Chennai
09.2021 - 06.2022
  • Handling Return, Reject, Amendment, Recall, BCNR and Further details for Private bank clients
  • Clearing outstanding of USD payments (CON) by reviewing and crediting to the client's account
  • Basic knowledge of Routing methods like SWIFT CODES, FEDWIRE and CHIPS CODE
  • Replying all queries received via mail from customer service officers
  • Checking clients account status and notify customer service officer, taking action by Posting/Rejecting/Creating according to the Customer service officer response from the client, activity called as NO POST
  • Checking cancelled payments on daily basis and notifies customer service officer with reason using WINS dashboard
  • Knowledge of GPI tracker to trace the payment
  • Used to transfer funds from NOSTRO using MT202
  • Basic Knowledge of ISO20022 migration MX pacs 008 and pacs 009
  • UAT Test cases creation as an end user

ASSOCIATE LEVEL 1

BNP PARIBAS INDIA SOLUTION PRIVATE LIMITED
Chennai
03.2017 - 09.2021
  • Fund Transfer from customers for International Clients
  • Basic knowledge of Routing methods like SWIFT CODE, BAHTNET, CITAD and BSB CODE
  • Using FT Software's like BPH, CITRIX, ELINX and ORION
  • Handling MT103, MT202 and MT202COV as well as MT191, MT192, MT195, MT196, MT199 and MT999 for SWIFT queries
  • Working on UAT test cases to improve existing software for better implementation of process
  • Successfully tested model transaction of MT103 and MT202 for Australia and Thailand sites
  • Knowing treasury deal booking and settlement of FX contract booking using FX BUNDLE tool
  • Handling client queries through mail
  • EOD activities like closing sites, providing screenshots and reporting to the middle office
  • Playing a key in monitoring day to day transaction and addressing customer escalations
  • Provide suggestion to management on areas of improvement which is successfully implemented
  • Perform transactional adjustments to client accounts requiring corrections
  • Knowledge of GPI tracker to trace the payment and update the status manually

Education

Bachelor of Engineering - ECE

St. Joseph College of Engineering
Chennai
11-2015

Skills

  • Good working knowledge of SWIFT, the Clearing System, and FX Booking
  • Knowledge of direct accounts, clearing accounts, Nostro accounts, Vostro accounts, and mirror accounts
  • Basic knowledge of OFAC
  • Excellent query-handling ability
  • Banking
  • Payments Operation (Inward, Outward, and Investigations)
  • Swift Alliances (MT191, MT192, MT195, MT196, MT199, MT103, MT202, and MT202COV)
  • Maker, Checker, and Verifier in Fund Transfers and Investigations

Additional Information

Received Champion of the month award several times., Gave an idea for process development and it became a huge success.

Accomplishments

  • Received Champion of the month award at Hexaware Technologies.
  • Received Best Employee award at BNP Paribas.

Timeline

TEAM COACH

HEXAWARE TECHNOLOGIES
06.2022 - Current

SENIOR OFFICER

CITICORP SERVICE INDIA PRIVATE LIMITED
09.2021 - 06.2022

ASSOCIATE LEVEL 1

BNP PARIBAS INDIA SOLUTION PRIVATE LIMITED
03.2017 - 09.2021

Bachelor of Engineering - ECE

St. Joseph College of Engineering

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PRAYSONHAGIN RJ