Lovely Singh
Gurgaon
Summary
Accomplished CRM Executive with a proven track record in enhancing customer satisfaction and improving feedback scores at SquareYards Consulting Pvt. Ltd. Demonstrates strong problem-solving, time management, and communication skills, effectively managing high volumes of inbound calls, and resolving issues promptly. Former Assistant Manager at Kotak Mahindra Bank Ltd, I successfully managed corporate salary accounts and achieved monthly targets through strategic customer engagement and product promotion. Adept at teamwork, adaptability, and critical thinking, seeking to leverage expertise in customer service to drive business success.
Overview
3
3
years of professional experience
Work History
CRM Executive
Squareyards Consulting Pvt Ltd
GURGAON
04.2024 - 07.2025
- Managed customer relationship management software for tracking client interactions.
- Collaborated with sales teams to enhance client engagement strategies.
- We engaged existing clients through calls and video meetings to drive sales and upsell additional products or services.
- We also provided services to international clients, and encouraged them to invest in the company.
Assistant manager
Kotak Mahindra Bank Ltd
09.2022 - 01.2024
- Managed corporate salary accounts for employees of partner organizations, ensuring smooth onboarding and account servicing.
- Conducted presentations and one-on-one interactions to promote banking products such as credit cards, loans, and investment services tailored for salaried professionals.
- Achieved monthly targets for new account openings and cross-selling of banking products through effective communication and customer needs analysis.
Education
Bachelor of Business Administration - Marketing & Automobile Managment
Galgotias University
Greater Noida2023
Senior Secondary School -
Rajendra Lohiya Vidya Mandir
Hathras2019
Higher Secondary School -
RBS Public School
Mursan, Hathras2017
Skills
- Problem solving
- Time management
- Adaptability
- Sales
- Teamwork
- Active listening
- Good communication
- Customer service
- Critical thinking
Timeline
CRM Executive
Squareyards Consulting Pvt Ltd
04.2024 - 07.2025
Assistant manager
Kotak Mahindra Bank Ltd
09.2022 - 01.2024
Bachelor of Business Administration - Marketing & Automobile Managment
Galgotias University
Senior Secondary School -
Rajendra Lohiya Vidya Mandir
Higher Secondary School -
RBS Public School