Loveya Tewari

Project title: Mcdonalds (8th August 2023 – till now)
Role: Senior Scrum Master/Offshore Lead ,Designation: Program & Project Mgmt Manager
Customer 360 functions as a consolidated database for customer data, delivering a thorough and holistic view of the customer. This system combines transactional data, profile information, campaign details, and loyalty records, enabling marketing efforts and tailored customer interactions. Furthermore, C360 aids in customer segmentation, calculates essential customer metrics, and offers tools for self-service analytics.

Roles & Responsibilities:

• Led end-to-end delivery across multiple Agile and cross-functional teams, achieving 95%+ on-time delivery for committed releases and features.
• Owned quarterly planning, capacity planning, roadmap alignment, and release governance, improving delivery predictability by 25%.
• Managed project scope, schedules, risks, dependencies, and stakeholder expectations across onshore and offshore teams.
• Partnered with Product Owners, Business Analysts, and senior stakeholders to define product vision, prioritize backlogs, and maintain 2+ sprints of ready work for continuous delivery.
• Collaborated with Technical Architects, Engineering Leads, and SMEs from Infra, DBA, Modeling, Accessibility, and Analytics to address dependencies and reduce design-related delays by 30%.
• Oversaw sprint execution, milestone tracking, delivery progress, and release readiness, ensuring full alignment with project goals and quality standards.
• Directed end-to-end release management, including planning, change approvals, deployment coordination, and post-release validation.
• Managed Jira governance, workflow optimization, SLA tracking, and dashboard reporting, improving metric accuracy and visibility by 40%.
• Prepared and presented delivery reports, risk logs, mitigation plans, Gantt charts, and leadership updates during PI Planning, BSR meetings, and sprint readouts.
• Led cross-team coordination via Scrum of Scrums and dependency alignment sessions, reducing cross-squad blockers and spillovers by 15–20%.
• Ensured quality governance by monitoring defect trends, technical debt, test readiness, and release quality, improving defect turnaround time by 30%.
• Maintained comprehensive documentation including project plans, Confluence pages, SOPs, RAID logs, and release artifacts ensuring 100% audit compliance.
• Drove continuous improvement initiatives and data-driven retrospectives, enhancing team velocity and delivery efficiency by 10–15%.
• Promoted team engagement, knowledge sharing, and collaboration to sustain high morale and reduce attrition risks.

Formerly known as Xerox India Pvt. Ltd.

Project title: Data breach reporting (May 2021 – Dec 2021)

Role: Scrum Master, Designation: Lead Engineer

• DBR would provide tools to generate reports and graphs on the entities and their associated values. Reviewers would no longer need to use Excel for data entry as they will be entering the entities and associated PII and PHI data into DBR system to catalog all of the data. By having the data in our system, we can merge the entity information more easily, which would eliminate most of the manual deduplication work(in excel) that the review managers endure as part of the current workflow.

Responsibilities as Scrum Master:

• Working on Agile Scrum framework and having its 5 events –Sprint planning, Daily scrum, Backlog refinement, Sprint Review and Sprint retrospective at the end of every sprint.
• Working closely with development team towards removing any kind of impediments to achieve Sprint goal.
• As a scrum master, created stories in TFS from development to deployment and to and managing the entire life cycle for resolution, defect analysis and management.
• Worked closely with the product owner in order to understand client’s requirement and to help team better understand them

Project: XL GO Mobile Portal ,Client: XL (Indonesia)

• Designation: Quality Assurance Engineer
• Duration: August 2011 to January 2012

A mobile internet application built on Motricity’s proprietary MCORE platform, supporting content delivery and mobile merchandising across CDMA/GSM devices and operating systems such as Android and BlackBerry. The solution includes two key modules: Portal for mobile internet access and Marketplace for mobile content downloads.

Responsibilities (Quality Assurance Engineer)

• Created and reviewed test cases; performed device testing for the mobile web portal.
• Executed Unit, Functional, GUI, Regression, and Integration testing across multiple environments.
• Managed deployments, releases, and project deliverables with focus on on-time, quality outcomes.
• Performed backend testing including content ingestion, catalog management, and fulfillment validation.
• Prepared test plans, effort estimates, risk assessments, and complex test scenarios for manual and automation testing.
• Used JIRA for defect tracking and supported go-live checks to ensure production readiness.
• Participated in daily Scrum meetings, work estimation, and knowledge-sharing activities.
• Developed, tested, and debugged web application components to ensure functional accuracy.

NST provides IT services to Public Sector and Fortune 1000 clients across industries such as Healthcare, Manufacturing, BFSI, Retail, Telecom, and Education. It partners with IBM, Microsoft, SAP, and Oracle, leveraging a Correct Shore global delivery model for cost-effective software development.

Responsibilities – Software Engineer

• Collaborated with onsite teams to understand requirements and prepare test specifications.
• Prepared effort estimates, test plans, risk assessments, and regression test sets.
• Set up test environments, created test data, and managed defect tracking in Jira.
• Designed functional, non-functional, SIT, regression, and automation test cases; maintained RTM.
• Conducted end-to-end testing across multiple modules and ensured adherence to quality standards.
• Supported releases, documentation, and knowledge-sharing initiatives to improve delivery efficiency.

Key Projects
Distribution Accounting Process – SonicWall (USA)
Jan 2011 – Jul 2011
Workflow system for processing distributor-initiated orders routed through multi-level approvals (Senao, AFG USA/UK), including review, comments, routing to VP, and final approval.
Freight Accounting Process – SonicWall (USA)
Oct 2010 – Mar 2011
Approval workflow for CTSI and UPS freight payments, enabling a streamlined and auditable accounting approval process.
Critical Response Process – SonicWall (USA)
Feb 2010 – Nov 2010
Automated fault analysis workflow for manufacturing units with multi-stage review, document uploads to SharePoint, email notifications, and centralized tracking.
Klondike 6.0 – MBS
Feb 2009 – Jan 2010
Migration of Klondike 5.8 (PowerBuilder) to ASP.NET with Oracle backend, enabling enhanced analysis of retail sales, customer insights, and promotional effectiveness.
Galaxie Coffee – Galaxie Coffee (NY)
Nov 2008 – Jan 2009
E-commerce website development for online ordering, product catalog, account management, and customer engagement.

KBR Projects - Keep Business Running and Small Lite Projects - Motorola
Mar 2007 – Oct 2008

Enhanced existing Actuate reports, managed scheduling, monitoring, and user access for Actuate reporting. Customized report logic, implemented filters and browser scripts, documented development stages, and performed full testing cycles to ensure report accuracy and performance.
Developed and enhanced reporting solutions for Motorola’s global service and repair operations.

Responsibilities as Software Engineer:
Implementing changes, developing new reports for Express Customers, and tuning Actuate I-Server.
Writing functional & non-functional test cases, RTM, and performing SIT, regression, and defect validation.
Supporting deployments, debugging issues, and ensuring production readiness.
Performing knowledge-management activities and improving project efficiency.