Open To Work
Lovin Ajwani
Mumbai
Summary
Program and project management specialist with a strong background in process optimization and stakeholder engagement at Accenture Ltd. Proven expertise in Veeva CRM has resulted in streamlined workflows and enhanced service quality. Focused on data-driven decision-making and fostering team collaboration to achieve impactful results. Committed to continuous improvement and operational excellence.
Overview
19
19
years of professional experience
Work History
Program, Project and Service Management Specialist
Accenture Ltd
02.2020 - Current
- Collaborated with cross-functional teams to streamline service management workflows across departments.
- Managed vendor relationships to enhance collaboration, improving service quality and reducing costs.
- Served as subject matter expert in internal meetings and external conferences, sharing industry best practices.
- Established metrics-driven monitoring systems that promoted data-informed decision-making throughout organization.
- Played pivotal role as pal for Veeva Global PromoMats (medical vault).
- Standardized processes for briefing documents and clickstream (page tagging) using expertise in Veeva CRM.
- Analyzed service performance metrics to pinpoint areas needing improvement.
- Created reports on customer feedback, SLA performance, and changes in service levels.
Associate Process Manager
eClerx Services Limited
06.2019 - 01.2020
- Managed complex projects from requirements gathering to delivery phase.
- Developed and managed cost estimates for marcom projects valued between $50k and $200k.
- Collaborated with stakeholders on process improvement initiatives to enhance project outcomes.
- Oversaw marcom projects for Dell's US consumer segment, ensuring alignment with strategic goals.
- Handled diverse online site quality management projects, focusing on store operations and catalog auditing.
Associate Process Manager
eClerx Services Limited
09.2007 - 12.2018
- Executed user acceptance testing on critical client tools to enhance functionality and performance.
- Managed over 2300 project risks and issues proactively to minimize outcomes' impact.
- Led weekly client calls, presenting improvement ideas and facilitating quarterly business reviews.
- Oversaw a team of 20+ members in conducting performance appraisals to drive accountability.
- Developed strategies with the team to ensure timely delivery of client deliverables.
- Designed and implemented team-building activities for 180+ participants to boost engagement.
- Mentored team members, promoting high-level performance and professional growth.
- Trained new hires on organizational and client expectations to ensure alignment.
Education
PMP Certification -
PMI Insititue
02-2026
Post-Graduation Diploma - Finance Management
Mumbai University
12-2007
Bachelors - Commerce
Maharashtra Board
03-2006
Higher Secondary -
Maharashtra Board
03-2002
Skills
- Project management
- Process optimization
- Capacity planning
- Quality and scope oversight
- Performance analysis
- Veeva CRM expertise
- Workflow coordination
- Campaign execution
- Stakeholder engagement
- Organization and multitasking
People Management
- Managed a team of 20+ people & Conducting their performance appraisals.
- Conceptualized and executed team building activities for 180+ people to keep the engagement quotient high.
- Planned and organized team building activities to keep the environment healthy and lively.
- Mentoring people for enabling high level performance.
- Training the new batch on org and client expectations.
Automations And Reporting
- Identified process gaps & automation opportunities for Quality & Productivity improvements.
- Automations of Pricing Crawlers.
- Created Automation with the help of automation team for MDF routings & auditing which can save $80,000 per project for eClerx (BPI Certification).
Rewards And Recognition
- Award-Winning Process Automation: Honored with a Business Process Improvement (BPI) award for revolutionizing MDF Audit workflows through automation.
- Distinguished Leadership: Earned "People’s Manager of the Quarter" for maintaining high team morale and hitting aggressive KPIs.
- Consistent Excellence: Received 17 individual performance awards (including 9 Spot and 8 RnR awards) for delivering high-quality results under tight deadlines.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹125000/yr - ₹200000/yrTimeline
Program, Project and Service Management Specialist
Accenture Ltd
02.2020 - Current
Associate Process Manager
eClerx Services Limited
06.2019 - 01.2020
Associate Process Manager
eClerx Services Limited
09.2007 - 12.2018
PMP Certification -
PMI Insititue
Post-Graduation Diploma - Finance Management
Mumbai University
Bachelors - Commerce
Maharashtra Board
Higher Secondary -
Maharashtra Board