L.R. Manikandan
Senior Team Lead Counselling
Chennai,Tamil Nadu
Summary
Results-driven Senior Team Lead with 18+ years of experience across student counselling, project management, operations, telecom, insurance, and IT services. Proven expertise in people management, stakeholder engagement, SLA compliance, process migration, and performance improvement. Experienced in international knowledge transfer (UK transition projects) and leading cross-functional teams to exceed organizational goals. Strong background in student advisory services, career counselling, recruitment, and operational leadership.
Overview
19
19
years of professional experience
1
1
Language
Work History
Senior Team Lead – Counselling
Outleap Technologies Pvt Ltd
Chennai
02.2022 - Current
- Lead counselling operations for international education services
- Conduct one-on-one student counselling sessions for overseas education
- Assess student profiles, academic background, and career interests
- Develop academic and career development plans
- Coordinate with parents and internal teams to align student goals
- Conduct informational seminars on university admissions and study abroad
- Maintain accurate student documentation and CRM records
- Guide and mentor junior counsellors to achieve monthly targets
Student Counselor
EDVOY
Chennai
02.2020 - 02.2022
- Managed end-to-end study abroad counselling for students and parents
- Advised on course selection, universities, visa procedures, and documentation
- Guided students through research, program selection, and application process
- Ensured accurate information on website and student portals
- Assisted undergraduates with academic policies and post-graduation planning
- Maintained high student satisfaction through structured advisory support
- Managed student walk-ins and provided counselling as per preferred course and country
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Served as a liaison between school personnel, families, community partners, and other stakeholders to ensure effective communication and collaboration in addressing student needs.
- Participated in ongoing professional growth opportunities like conferences, workshops, and webinars to stay current on best practices in the field of school counseling.
- Assisted students in setting realistic academic goals, creating action plans to achieve them, and monitoring progress towards those goals over time.
Freelance Recruiter
Good to Great Events
Chennai
01.2019 - 01.2020
- Handled client interaction and requirement gathering
- Scheduled candidate interviews and coordinated hiring processes
- Followed up with clients and candidates until successful closure
- Managed billing and recruitment lifecycle operations
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Administration Manager
Latha Packaging Industries
Chennai
09.2016 - 06.2018
- Managed budgets for contracts, equipment, and supplies
- Supervised facility maintenance and operational systems
- Prepared operational progress and performance reports
- Handled administrative functions and vendor coordination
- Tracked payments and conducted follow-ups
- Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
Team Lead
Accenture (Client: SoftBank-Sprint)
Chennai
04.2015 - 09.2016
- Led operations supporting client sales compensation systems
- Monitored daily productivity and quality metrics
- Provided process training and performance feedback
- Managed workflow operations and reporting
- Generated MIS and performance dashboards
- Applications Used: CRM, ISTS, G8L, SQL, Business Calendar
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Senior Consultant (Client: AT&T)
Sutherland Global Services
Chennai
08.2014 - 01.2015
- Handled inbound sales for telecom services
- Converted prospects into active customers
- Provided wired and wireless solutions
- Achieved high productivity and sales targets
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Process Executive / Business Analyst
Tata Consultancy Services (TCS)
Chennai, Kolkata, Peterborough
12.2006 - 02.2013
- Projects:
- Cable & Wireless
- Diligenta (Insurance – UK)
- Managed life & pensions processes under FCA/PRA regulations (UK)
- Handled service provisioning and SRMS updates
- Conducted requirements gathering and process documentation
- Led offshore knowledge transfer and migration projects
- Trained new team members and monitored SLA compliance
- Prepared MIS reports and ensured quality assurance
- International Assignment:
- Selected by leadership for UK transition (Peterborough) for Pearl Retirement Claim migration (6 months across two assignments). Successfully completed knowledge transfer and offshore transition.
- Applications Used: SRMS, BaNCS, MS Visio, COMS
Education
Big Data Analytics with R -
NIIT
Chennai01-2018
MBA - People Management (HR)
Alagappa University
Chennai01-2009
B.Sc. - Chemistry
Sir Theagaraya College
Chennai01-1998
Skills
Team Leadership & Performance Management
Training & Knowledge Transfer
People management
Coaching and mentoring
Influencing skills
Leading team meetings
Problem-solving
Mentoring
Team motivation
Attention to detail
Performance improvement
Leadership
Decision-making
Accomplishments
- Star Performer Award – Webex (Multiple Months)
- Team Performance Award – Diligenta (TCS)
- Extra Miler Award – TCS
- Avengers Award – Accenture (Best Team)
- Prodigy Points for 100% SLA & High Productivity
- Certificate of Appreciation – Telecom Domain
Timeline
Senior Team Lead – Counselling
Outleap Technologies Pvt Ltd
02.2022 - Current
Student Counselor
EDVOY
02.2020 - 02.2022
Freelance Recruiter
Good to Great Events
01.2019 - 01.2020
Administration Manager
Latha Packaging Industries
09.2016 - 06.2018
Team Lead
Accenture (Client: SoftBank-Sprint)
04.2015 - 09.2016
Senior Consultant (Client: AT&T)
Sutherland Global Services
08.2014 - 01.2015
Process Executive / Business Analyst
Tata Consultancy Services (TCS)
12.2006 - 02.2013
Big Data Analytics with R -
NIIT
MBA - People Management (HR)
Alagappa University
B.Sc. - Chemistry
Sir Theagaraya College