LUBNA GHAZAL

Sales Manager
HBEE

• Territory Management: Managed PAN-India sales operations, overseeing customer relationships, and dealer networks across multiple regions to drive revenue growth.
• Customer Relationship Management: Developed and maintained strong relationships with key customers and dealer partners nationwide, ensuring high retention rates and repeat business.
• Sales Planning & Execution: Created and implemented comprehensive visiting plans and sales strategies to maximize market penetration and customer engagement across India.
• Supply Chain Coordination: Monitored and tracked delivery schedules to ensure timely fulfillment of customer orders, maintaining high service quality standards.
• Competitive Pricing Strategy: Analyzed market conditions and competitor pricing to offer optimal pricing solutions that balanced profitability with customer satisfaction.
• Business Development: Identified new business opportunities, and expanded dealer network coverage to increase market reach and sales volume.

Skills Relevant to This Role:

• Strategic Sales Planning
• Price Negotiation
• Territory Management
• Customer Relationship Management
• Supply Chain Coordination
• Market Analysis
• Team Leadership

• Customer Service Excellence: Delivered exceptional customer service and support through professional face-to-face interactions and telephone communications, ensuring high customer satisfaction levels
• Customer Engagement: Proactively approached and engaged with customers using effective interpersonal and communication skills to understand their needs and provide appropriate solutions
• Multi-Channel Support: Managed customer interactions across various touchpoints including in-person consultations and phone support to address inquiries and concerns
• Relationship Building: Built positive customer relationships through active listening, empathy, and professional communication to enhance customer experience
• Problem Resolution: Addressed customer concerns and queries efficiently while maintaining Samsung's service standards and brand reputation
• Product Knowledge: Maintained comprehensive knowledge of Samsung Mobile products and services to provide accurate information and recommendations to customers
• Communication Skills: Utilized strong verbal and interpersonal skills to effectively communicate with diverse customer base and provide personalized assistance
• Team Collaboration: Worked collaboratively with team members to ensure seamless customer service delivery and operational efficiency

• Worked in Gionee as a GSC from June 3, 2015, to December 11, 2016.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.

• Worked in Lava International Pvt Ltd as a LRE for 1 year since 20 august 2014 to march 2015.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed inventory and supplies to ensure materials were available when needed.