JIRA
Lubna A
Project Manager
Summary
Accomplished IT Professional Specializing in SDLC, Agile Methodology, E-commerce & M-commerce Industries. With seven years of expertise in Software Development Life Cycle (SDLC) and Agile methodology, specifically in e-commerce and m-commerce sector. I possess a broad range of skills. My responsibilities includes sprint planning, triage process, and maintaining open communication with clients. I have extensive knowledge in project planning and I'm skilled in utilizing JIRA and Confluence. I also have hands-on experience in Salesforce commerce cloud and I'm proud to say that 85% of the products I managed have been problem-free.
Overview
7
7
years of professional experience
2
2
Certifications
5
5
Languages
Work History
IT Project Manager
Z Technical Services
8 2022 - 3 2024
- Managing project e2e, including estimating and presenting project costs, coordinating meetings, maintaining budgets and timelines, risk management, technical research, and stakeholder communication
- Applied industry best practices to improve project management processes and maintained compliance with the company's standards and procedures
- Interacted with customers to identify preferences and specifications and distributed project reports to appropriate stakeholders
- Accomplishments: Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Handled risk management to reduce or avoid project cost escalations, delays and failures
- Performed technical research and communicated findings in language understood by staff and customers
- Prepared, maintained and distributed project reports to appropriate stakeholders.
IT Project Coordinator
Sephora Middle East FZE
09.2021 - 08.2022
- Built a library of models and reusable knowledge-base assets to consistently produce business intelligence results using PowerBl
- Analyzed business aspects, bridged the gap between technical and business teams, researched competitors using Google Analytics, and performed benchmarking analysis
- Identified process inefficiencies and proposed solutions for various stages of the e-commerce ecosystem
- Evaluated business requirements and drafted quarterly and yearly reports on financial metrics
- Accomplishments: Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Performed competitor benchmarking analysis to identify potential product enhancements
- Involved in managing E2E of the stages of e-com ecosystem (such as Order management system, product inventory management system, supply chain management system)
- Evaluated business requirements, leveraging information to forecast costs relating to software and consulting using JIRA and Confluence.
IT Project/ Test Coordinator
Self Employed (DX Technologies, Sumer.ca)
11.2018 - 08.2021
- Undertook a diverse set of tasks, ranging from facilitating team communication to collaborating with software developers and customer service teams to ensure accuracy in design specifications and testing requirements
- Administered technical support during software installation and configuration, leading to the successful completion of seven projects within six months
- Furthermore, demonstrated proficiency in troubleshooting software issues, working with both end-users and development teams
- Accomplishments: Completed in-depth usability testing on Windows, Android and iOS mobile devices
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Peer-training on Quality standards to ensure a defect-free product
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Provided training on the platform to the client during handover.
Quality Services Associate
Amazon Development Centre Private Limited
01.2016 - 09.2018
- Responsible for testing web/mobile apps, documenting test cases and scenarios, logging defects, preparing completion reports, and carrying out various types of testing
- Promoted in a year to handle critical independent projects involving payments and subscriptions
- Accomplishments: Participating in triage calls with other teams such as Quality and development to discuss defect logs and new features
- Mapping test cases against requirements in the requirement traceability matrix
- Essayed a key role in unearthing critical defects of key features avoiding 95% major escalations at User Level.
- Assisted in reducing production costs by identifying inefficiencies and recommending process improvements.
- Led root cause analysis investigations for recurring defects, implementing corrective actions to prevent future occurrences.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Education
Certificate - Project Management - Information Technology
Indian School of Business
India 05.2001 -
B.Tech - Information Technology
Anna University
TN, India 05.2001 -
Skills
Technical documentation
Project Planning
Client Relationship Management
Financial Report Interpretation
Problem Resolution
Resource Management
Risk Management
User Acceptance Testing
Financial Recon Report Analysis
Software
Confluence
Salesforce commerce Cloud
TestRail
PowerBI
MS Excel
Akeneo
X-RAY Tool
ClickUp
GitHub
Figma
Postman API
Quote
But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Project Coordinator
Sephora Middle East FZE
09.2021 - 08.2022
Java, Udemy
03-2020
ISTQB Training
12-2019
IT Project/ Test Coordinator
Self Employed (DX Technologies, Sumer.ca)
11.2018 - 08.2021
Quality Services Associate
Amazon Development Centre Private Limited
01.2016 - 09.2018
Certificate - Project Management - Information Technology
Indian School of Business
05.2001 -
B.Tech - Information Technology
Anna University
05.2001 -
IT Project Manager
Z Technical Services
8 2022 - 3 2024