Lucky Kushwaha
Assistant Manager
Bengaluru
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Complemented with expertise in B2B & B2Cwith more than 5 years of experience in Business Growth and Development
Overview
6
6
years of professional experience
Work History
Assistant Manager - Sr. Key Acquisition Manager
One97 Communication Limited Company
12.2022 - Current
- Monitored security to protect employees, customers and property.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Collaborating with F&B merchants for Paytm Restaurant Deals department, for customers to visit the Café, Club, Pub, Premium Restaurant, and other F&B places at discounts
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed customized account plans for clients to help them achieve their business goals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sr. Business Development Executive
Unacademy Pvt Ltd
12.2021 - 09.2022
- Communicated product quality and market comparisons by creating sales presentations.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Secured high-level contracts with major clients through persuasive presentations and diligent follow-up efforts.
- On-boarded 5-6 new students each month to ensure INR 20 Lac revenue consistently as an individual contributor
- Piloted a team of 4 Associates to generate a total revenue of INR 1 Cr.
- Augmented customer retention rate by 80% through follow-up calls and regular feedbacks
Business Development Associate
Think and Learn Pvt Ltd (BYJUS)
10.2020 - 09.2021
- Converted 40% of leads generated via personal interactions and demos, thereby generating a total revenue of INR 90 Lac as an individual contributor
- Laid down sales goals by forecasting annual sales quotas and projecting expected sales volume for existing/new products
- Determined and maximized sales opportunities, while enhancing customer retention rates by 50%
- Accomplished cost-effective procurement results by fortifying cordial relationships with parents and negotiating properly
Customer Care Executive
TELEPERFORMANCE PVT LTD. INDORE
09.2018 - 08.2020
- Supported the development of departmental policies, drawing on extensive experience in providing exceptional customer service.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School -
MPBSE Bhopal
Higher Secondary - undefined
MPBSE Bhopal
Bachelor of Vocational (RETM) - undefined
MGCGV, Chitrakoot
Master of Business Administration (Media Management) - undefined
EMRC, DAVV, Indore
Skills
HTML
Analytical Skills
Promotional planning
Brand Management
Written Communication
Performance reviewing
Negotiation and Conflict Resolution
Budgeting and finance
Problem Resolution
Timeline
Assistant Manager - Sr. Key Acquisition Manager
One97 Communication Limited Company
12.2022 - Current
Sr. Business Development Executive
Unacademy Pvt Ltd
12.2021 - 09.2022
Business Development Associate
Think and Learn Pvt Ltd (BYJUS)
10.2020 - 09.2021
Customer Care Executive
TELEPERFORMANCE PVT LTD. INDORE
09.2018 - 08.2020
High School -
MPBSE Bhopal
Higher Secondary - undefined
MPBSE Bhopal
Bachelor of Vocational (RETM) - undefined
MGCGV, Chitrakoot
Master of Business Administration (Media Management) - undefined
EMRC, DAVV, Indore