Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Lukas Medcalf

Indianapolis

Summary

Dynamic customer service professional with a proven track record at Bowers Envelope Co., excelling in account management and relationship building. Successfully generated $1.5 million in sales while training new employees and enhancing communication across departments. Skilled in product estimation and vendor coordination, ensuring high-quality results and customer satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Support / Lead Inbound Coordinator

Shorr Packaging
Fishers
06.2017 - Current
  • Strengthen and maintain new and existing customer relationships through building trust as well as loyalty through excellent service and communication.
  • Consistently provide prompt and accurate product estimates to customer specifications.
  • Coordinate all inbound freight to Fishers facility.
  • Work with buyers regarding vendor issues and over shipments.
  • Train all new leads in my area.

Account Executive/Government Account Manager/Customer Service Representative

Bowers Envelope Co.
Indianapolis
09.2001 - 06.2017
  • Develop new customer and increase existing customer sales in assigned geographical territory by $1.5 million.
  • Strengthen and maintain new and existing customer relationships through building trust as well as loyalty through excellent service and communication.
  • Consistently provide prompt and accurate product estimates to customer specifications.
  • Interact with all stages of production including pre-press, printing, folding, accounting and shipping departments to insure quality and timely product.
  • Weekly inventory of shipped and warehoused product.
  • Train all new hired employees.
  • Performance Honor Employee of the quarter.
  • Successful completion of the Dale Carnegie effective communication class.
  • Established over seventy-five new accounts.
  • Official USPS postal partner for the company.
  • Perfect attendance.
  • Responsible for GSA and other government accounts.

Customer Service Representative

RIS Paper Company
Indianapolis
01.1998 - 01.2001
  • Responsible for new sales generation and existing client maintenance.
  • Accomplished computer control of project quotations and communication between the customer and RIS paper.
  • Coordinated projects through graphic design, production and printing departments to achieve high quality results.
  • Perfect attendance.
  • Maintained positive relationships with all internal and external personnel.
  • Enhanced prior training through on the job training and skill building.

Education

Occupation Trade Class - Business Skills Associated with Printing and Customer Support

Area 31 Career Center
Indianapolis
05-1998

Graduation -

Avon High School
Avon, IN
05-1998

Skills

  • Account management
  • Customer service
  • Product estimation
  • Inventory management
  • Vendor coordination
  • Freight coordination
  • Employee training
  • Team leadership
  • Relationship building
  • Problem solving
  • Recordkeeping skills
  • Customer relationship management
  • Communication skills
  • Product marketing
  • Computer proficiency
  • Problem solving skills

Affiliations

  • Hiking
  • Motorcycles
  • Shooting pool
  • Yard/garden work

Certification

  • American Red Cross First responder

Languages

Spanish
Limited

References

References available upon request.

Timeline

Customer Service Support / Lead Inbound Coordinator

Shorr Packaging
06.2017 - Current

Account Executive/Government Account Manager/Customer Service Representative

Bowers Envelope Co.
09.2001 - 06.2017

Customer Service Representative

RIS Paper Company
01.1998 - 01.2001

Occupation Trade Class - Business Skills Associated with Printing and Customer Support

Area 31 Career Center

Graduation -

Avon High School

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Lukas Medcalf