Luther Charles
Bangalore
Summary
A result-oriented leader with diverse work experience in Retail Operations, Finance and Accounts, Accounts Payables, Talent Management and Global Partnerships. Trained on power BI and developed extensive knowledge on MS Excel
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Operational Process Management Analyst
Hewlett Packard
11.2021 - 10.2023
- Ensure timely and accurate validation and payment of rebate claims from HP’s global channel partners
- Provide operational support for sales operations
- Manage partner rebates and payments through existing special pricing programs
- Validation of rebate claims, calculation and payment of rebates in partnership with the payments team
- Preparation of payment files with accurate information
- Training, onboarding of new hires and process documentation
- Quality Checks and Analysis of rebate claims and payment files
- Manage partner communications and collaboration with the Front Office
- Processing product returns from customers
- Managing partner disputes with regards to rebate payments.
Team Leader, Tele-calling
Child Rights and You
03.2020 - 10.2021
- Leading the tele-calling team in charge of fund raising
- Call audits and Performance Reports
- Coordinating cheque collections from donors
- Training.
Co-Ordinator
Arul Guitars
03.2016 - 02.2020
- Sales
- Customers Queries and Service
- Supply Chain
- Accounting
- Day to Day Operations.
Assistant Manager, Merch Ops
Target Corporation India
11.2014 - 03.2016
- Lead the Enterprise-wide Purchase Order Tracking team which monitors shipments from vendors and expedites late shipments using cost benefit financial approach
- Partner with Supply Chain Experts, Business Analysts and Transportation team to address key issues with Purchase Orders via supply chain and lead critical projects and initiatives with significant business impact
- Reporting business and team performance metrics and volume trend analysis.
Senior Team Leader, Merch Ops
Target Corporation India
11.2011 - 11.2014
- Lead the team responsible for item data management of Target’s Products to ensure customer satisfaction across all retail channels.
Senior Specialist, Merchandising Process and Systems Development
Target Corporation India
01.2007 - 11.2011
- Support enterprise-wide Merchandising business applications in partnership with technical team, User acceptance testing and system documentation of new system releases
- Training, on-boarding and mentoring of new hires.
Senior Market Analyst
Reuters India Private Limited
07.2004 - 01.2007
- Sourcing and Publish information on US Corporate Financial Events.
Process Analyst
Hewlett Packard Global e Business Operations
05.2003 - 07.2004
- Accounts Payables – Invoice Processing.
Education
Executive Masters Program in Business Administration - Retail Management
Xavier’s Institute of Business Management Studies
B.Com - Accountancy
St. Joseph’s College of Commerce
Skills
MS Excel
Certification
Power BI, SimpliLearn, 2024
Skillsets
- Operations Management
- Article Information Management
- Purchase Order Management
- Retail
- Accounts Payables
- Power BI Certification
- Training, Onboarding and Coaching
- MIS Reporting
Personal Information
- Date of Birth: 07/15/1982
- Nationality: Indian
- Marital Status: Married
Languages
English
Tamil
Kannada
Hindi
References
Available on Request
Timeline
Operational Process Management Analyst
Hewlett Packard
11.2021 - 10.2023
Team Leader, Tele-calling
Child Rights and You
03.2020 - 10.2021
Co-Ordinator
Arul Guitars
03.2016 - 02.2020
Assistant Manager, Merch Ops
Target Corporation India
11.2014 - 03.2016
Senior Team Leader, Merch Ops
Target Corporation India
11.2011 - 11.2014
Senior Specialist, Merchandising Process and Systems Development
Target Corporation India
01.2007 - 11.2011
Senior Market Analyst
Reuters India Private Limited
07.2004 - 01.2007
Process Analyst
Hewlett Packard Global e Business Operations
05.2003 - 07.2004
Executive Masters Program in Business Administration - Retail Management
Xavier’s Institute of Business Management Studies
B.Com - Accountancy
St. Joseph’s College of Commerce
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