B2B tools (Salesforce, zendesk)
Luther Rajasekaran K
Senior Merchant Operations Specialist
Chennai,India
Summary
Hardworking Merchant Operations Specialist with 5 years of experience working with multiple domains. Trained in project and time management with extensive knowledge of client relationship and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Merchant Operations Specialist
Groupon
Chennai , Tamil nadu
10.2018 - 01.2023
- Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 15 countries.
- I work directly in communication with Groupon’s business partners, helping them with their day to day activities, payments , onboarding campaigns , Editing or modifying the content in the live websites, business ownership changes , legal issues , and other technical bugs they may face with the Groupon Merchant app or website.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Being a client specialist is a versatile position, I should act as Content writer , Finance accountant , technical troubleshooter , Imaging specialist , Sales manager and most importantly pursued a good communication to maintain long-lasting client relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed projects for process improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Graphic Designer
Wipro Ltd
07.2016 - 07.2017
- Chennai Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.
- Designing visual concepts using graphic design tools including design software.
- Translating client needs and branding strategies into design strategies.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
Education
Bachelor of Engineering - Electronics and Instrumentation
08.2011 - 07.2015
Skills
Communication
Typing
Critical thinking
Time Management
Business Operations
Content writing
Problem Solving
Software
Adobe premiere
Adobe photoshop
Certification
Data Science and AI Training conducted by IIT madras- Jan 2023 to July 2023
Timeline
Data Science and AI Training conducted by IIT madras- Jan 2023 to July 2023
01-2023
Merchant Operations Specialist - Groupon
10.2018 - 01.2023
Graphic Designer - Wipro Ltd
07.2016 - 07.2017
St Joseph's college of Engineering - Bachelor of Engineering, Electronics and
Instrumentation
08.2011 - 07.2015