Luvansh Batra

Currently working with SBI Credit card Recovery (an associate Arise India) as a SBI Credit card Recovery as Asst Manager 3Year to till date. Key responsibilities:

Created daily and weekly MIS reports for Collection management • Trained and mentored new employees on collection methods.

• Supervised staff of collectors, monitoring phone calls and letters,

• Used skip tracing and other techniques to locate debtors.

1 Year Experience with IndusInd Bank and HDFC Bank (associate N V Consultancy) as a Credit card Recovery Sr Field and Calling Executive. Key responsibilities:

• Visited premises of customers to directly collect payments.

• Listened to customers and negotiated solutions that met creditor and debtor needs

• Worked in call center environment handling manual and automatically dialed outbound calls.

• Directed day-to-day collections functions.