LuVonnie Person
Indianapolis,IN
Overview
24
24
years of professional experience
Work History
Medicaid Care Coordinator
CICOA Aging And In-Home Solutions
08.2023 - Current
Referrals Specialist
St. Vincent/Ascension Hospital
01.2016 - 08.2023
- Complete initial financial intake/registration application for outpatient/inpatient for Community Mental Health Center providing services to adults with mental health and addictions
- Checks in patients for appointments, enter demographic information, copy insurance cards, ID and other pertinent information pertaining to appt
- Schedule appointments for patients.
Patient Registration Specialist
Eskenazi Health
02.2015 - 12.2015
- Prepare and submit referrals and prior insurance authorizations
- Receive incoming calls from patients and pharmacies in regard to medication refills/medication information
- Schedule future visits, same-day sick appts, create and document notes by creating patient cases in electronic chart for doctors/nurses/staff review to determine the severity of appointment, required, medication refills, doctors’ notes, etc
- Receive pharmacy requests for medication, refills, clarifications etc
- Confirm diagnosis
- Verify insurance coverage prior to appts
- Acts a liaison/contact person for Account Executives for specialty clinics.
Patient Scheduler
IU Health Physicians
12.2014 - 01.2015
- Complete initial financial intake application for outpatient/inpatient for Community Mental Health Center providing services to adults and children with mental health and addictions
- Checks in patients for appointments, enter demographic information, copy insurance cards, ID and other pertinent information pertaining to appointment.
- Take and post co-payments and/or deductibles
- Verify, confirm and enter commercial insurance benefits information from Medicaid and Medicare days prior to assigned appointments
- Inform and explain insurance benefits such as co pays, deductibles and/or out-of–pocket expenses and/or self-pay options with clients during intake process
- Referrals for possible suitable state medical coverage
- Knowledgeable in billing and ICD/CPT codes
- Experience in pre-cert and prior authorization with insurance company and physicians
- Provide customer service, enter data on a daily basis, on-going communication with clients, therapists and doctors regarding accounts ledgers, insurance verification or any need to know information
- Verify and confirm appointments, client’s summary notes any add-ons and additional notes for the next business day
- Reconciles cash, checks, credit card payments by Point of Service Daily Payment Summary at the end of each business day and prepare deposit ticket for courier pick up.
Financial Intake/Prior Authorization Specialist
Regional Mental Health Center
02.2000 - 10.2014
- Answering incoming calls, scheduling/cancelling patients’ appointments
- Pre-register for new patients, verifying Medicaid eligibility
- Call center duties.
Education
Business Administration in Health Services -
Ivy Tech Community College
E. Chicago, INGeneral Studies -
E. Chicago Central High School
E. Chicago, IN01.1988
Skills
- Billing and Coding experience
- Call Center experience
- Basic computer skill such as: Microsoft Word, Microsoft spread sheets, internet
- Experienced with various healthcare electronic documentation programs
- Experience to operate machinery such as: copier, printer, scanner, fax machine
- Motivated to explore new opportunities, hardworking, and highly efficient
- Detail-oriented with strong communication skills
- Flexible, dependable and works well with others
References
Available upon request
Projects
Reimbursement Specialist for LabCorp for medication prior authorizations, investigation of appeals and denials. Quality Process Improvement – observed and assisted RN’s with trouble shooting issues for improvement of specific tasks, flowsheets, navigation and guides to build programs that are user-friendly and efficient to reduce time-consuming documentation.
Timeline
Medicaid Care Coordinator
CICOA Aging And In-Home Solutions
08.2023 - Current
Referrals Specialist
St. Vincent/Ascension Hospital
01.2016 - 08.2023
Patient Registration Specialist
Eskenazi Health
02.2015 - 12.2015
Patient Scheduler
IU Health Physicians
12.2014 - 01.2015
Financial Intake/Prior Authorization Specialist
Regional Mental Health Center
02.2000 - 10.2014
Business Administration in Health Services -
Ivy Tech Community College
General Studies -
E. Chicago Central High School
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