KYC - Document Verification
LYNETTE DAVID
Senior Executive
Navi Mumbai,MH
Summary
Ability to work in new environment, interesting new area of learning adaptability to change.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
4
4
Languages
Work History
Senior Executive
Accenture
12.2020 - 01.2025
- Company Overview: Working for US based company - Verizon
- Verizon creates the connections of how people can interact through technologies
- This company gives Services & Solutions like Mobile plans, mobile devices, Home Services, network connectivity, Hum & Hum+ for cars, postpaid and prepaid plans, billing
- Handling activation of new mobile connections, disconnections, reactivation and billing issues
- We give mobile Online support via chat wherein we manage billing issues, complaints, Technical issues like Network connectivity, mobile issues
- Having a thorough investigation on the account to check if customers are being provided the best of services
- Promoting and giving knowledge about new Offers on each chat so that Value is added on the account
- Raising forms and tickets based on issues that need to be resolved
- Our goal is to meet the expectations as per the SLA set like FTR, no repeat contacts in 7 days, VPC and less number of disconnections
- Most of all behavioral issues is the main concern
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Relationship Officer
Fullerton India Finance Credit Company Ltd.
09.2019 - 10.2020
- Providing customer care service regarding personal loan
- Working in a backend process
- Resolving customers queries via emails
- Queries include applying for new loan, checking application status, providing loan details based on EMI balances etc
- When required need to call customers
- Also making arrangements in sending statement of accounts and other documents
- Also dealing with complaints related queries
Sr. Executive
Hexaware Technologies
02.2018 - 04.2019
- Working for VFS Global Service Pvt.Ltd
- Providing information in details regarding visa application for different countries
- Checking deliverance of passports
- Coordinating with the applicants regarding their visa process
- Sending emails to Embassy/High Commission
- Providing knowledge about other services available at Visa Application Centres
Sr. Associate/Technical Support Advisor
WNS Global Services
05.2015 - 01.2018
- Process includes utilities related to gas and electricity services
- Managing multiple accounts for UK based Customer Services and resolving customer inquiries efficiently via email, correspondence and chats
- Ensuring that the client set SLA is always met as per expectations
- Dealt in general as well as complaint inquiries and making emergency calls when required (like gas smell or leakage and issues with electricity)
- Issuing VAT receipts to customers for the payments made, providing resolution to queries related in setting up Installment Plans, issuing refunds, resolving any online account issues, generating invoices and booking appointments for vulnerable customers and boiler installations
- Knowledge in taking actions on core applications like Agent Work Bench, KANA, SAP, ERMS and Digital
- Managing and resolving the issues of the customers’ online account as well as app issues
- Investigating and fixing online issues based on customer queries
- Certificate of appreciation for high Net Promoter Score (NPS) in the month of November 2016
- Received appreciations for providing best Customer Service and for good quality in English written
- Received good points as a star performer
- Always had good communications with all staff members and also supported in team work so there have never been any behavioral issues till date
Admin In Charge
Elim English School
04.2014 - 04.2015
- Duties & Responsibilities of all admin work
- Handling all official work, checking bills & sending official letters to government & non-government organizations
- Collection of school fees, maintaining accounts in excel and Tally
- Arranging meetings and also interacting with parents
Education
T.Y.B.Com -
B.E.S. Degree College Of Commerce
H.S.C. - undefined
K.V.M. Junior College Of Commerce
S.S.C. - undefined
St.Teresa’s Convent High School
Skills
Performance improvement
Mail handling
Procedure implementation
Growth planning
Additional Qualifications
- Tally Graduate (7.2 Version), A-Plus Computer Education, 05/01/05
- Diploma in Office Automation, Fr.Agnel Institute
- Computer Basic, Computer Career Classes (YCMOU), 06/01/02
Interests
Timeline
Senior Executive
Accenture
12.2020 - 01.2025
Relationship Officer
Fullerton India Finance Credit Company Ltd.
09.2019 - 10.2020
Sr. Executive
Hexaware Technologies
02.2018 - 04.2019
Sr. Associate/Technical Support Advisor
WNS Global Services
05.2015 - 01.2018
Admin In Charge
Elim English School
04.2014 - 04.2015
H.S.C. - undefined
K.V.M. Junior College Of Commerce
S.S.C. - undefined
St.Teresa’s Convent High School
T.Y.B.Com -
B.E.S. Degree College Of Commerce