M. Afaq Ali
Costumer Executive Support
Banaganapalli
Summary
Results-driven sales executive with a track record of over 2 years in achieving sales growth, cultivating new accounts, and nurturing customer relationships. Demonstrated success in developing and implementing effective sales strategies to optimize product exposure and enhance sales effectiveness through customer segmentation and strategic positioning. Collaborative approach to understanding client needs and delivering innovative solutions. Proficient in data analysis to evaluate and monitor performance for continuous improvement.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Server Trainer
Sysnet
12.2024 - Current
Helpdesk Executive Senpro
Help Desk
06.2024 - 11.2024
- Developed comprehensive knowledge base articles, enabling users to resolve issues independently and reducing helpdesk workload.
- Trained new helpdesk staff on company policies, procedures, and best practices for efficient onboarding and integration into the team.
- Ensured data security by adhering to company policies regarding password resets, account access requests, and software installations.
- Implemented remote desktop tools, allowing faster troubleshooting and resolution of user issues.
Sales Executive
INTOUCH
12.2023 - 04.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
Focus Edumatics
01.2022 - 03.2023
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Participated in ongoing professional development opportunities to stay current on best practices for online tutoring and education.
- Motivated students in positive learning environment to build academic confidence.
- Maintained confidentiality when working with students' personal information and grades.
Education
Bs.c Multimedia - Multimedia
ICAT DESIGN AND MEDIA
Hyderabad 11.2021
Intermediate Certificate - M.P.C
NRI Secondary School
Tirupati 07.2017
Board Examination - 10th Class
INDUS E.M SCHOOL
Kurnool 03.2015
Skills
Ms-Office
Disclaimer
I hereby declare you that all information mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above mentioned particulars.
Timeline
Server Trainer
Sysnet
12.2024 - Current
Helpdesk Executive Senpro
Help Desk
06.2024 - 11.2024
Sales Executive
INTOUCH
12.2023 - 04.2024
Sales Executive
Focus Edumatics
01.2022 - 03.2023
Bs.c Multimedia - Multimedia
ICAT DESIGN AND MEDIA
Intermediate Certificate - M.P.C
NRI Secondary School
Board Examination - 10th Class
INDUS E.M SCHOOL
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