M. C. Karthik
SAP SD Senior Associate Consultant
Bengaluru
Summary
Dedicated and professional with 7 years of experience, including 3 years in SAP Sales and Distribution and 4 years in aviation. Proven track record in managing complete implementation projects and providing ongoing application support. Exceptional at building client trust through rapid issue resolution. Proficient in integrating SAP with various systems such as MM, FI, PP, and CS, alongside strong skills in ABAP debugging and EDI interface implementation. Passionate about learning new skills and finding effective solutions to business problems, which always keeps motivated. Privileged to have received multiple appreciations, recognitions, and frequent role changes throughout career. Committed to continuous improvement and learning in rapidly changing environments.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
SAP SDCS Senior Associate Consultant (Airbus)
Infosys
Bangalore
8 2022 - Current
- Expertise includes implementing SAP S/4HANA Sales processes with thorough knowledge of its integration with other areas, such as MM, FI, PP, and CS.
- Integrated SD with MM, PP, and FI/CO modules, enhancing operational efficiency and ensuring seamless data flow
- Customized Order-to-Cash (OTC) process controls, including document types and item categories, tailored to client specifications
- My passion to work towards finding effective solutions to business problems, which always keeps me motivated.
- Collaborated with developers to design reports, smart forms, and user exits, effectively meeting client needs and project requirements
SAP SD Associate Consultant (Airbus Project)
Capgemini
Bangalore
08.2021 - 08.2022
- Resolved tickets by providing effective solutions and analyzing root causes, resulting in 30% reduction in ticket resolution time and enhanced system reliability
- . Conducted key user training with comprehensive documentation and test scripts, empowering users and enhancing their competency
- Configured new order types and item categories, streamlining sales processes and improving operational efficiency
- Build trust with clients by ensuring timely incident resolution and recommending most efficient and innovative solutions.
Senior Customer Experience Specialist
Wildcraft
Bangalore
06.2020 - 07.2021
- Achieved customer satisfaction rating of 98% by improving customer experience strategy through targeted initiatives.
- Collected customer feedback through multiple channels to inform service improvements, leading to 25% increase in repeat customers
- Facilitated initiatives that differentiated from competitors, boosting customer loyalty and brand recognition
Ground Operations
AirAsia (India)
Bangalore
04.2018 - 01.2020
- Increased on-time departure rates through effective coordination between ground operations teams.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
- Collaborated with team members to maintain 100% On-Time Performance (OTP) through effective aircraft turnaround strategies
- Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
Ground Operations/Flight Operations
SpiceJet Pvt. Ltd.
Bangalore
07.2016 - 02.2018
- Processed passenger tickets and managed complaints, enhancing customer satisfaction and retention rates
- Provided specialized services for passengers with disabilities, ensuring compliance with regulations and improving accessibility
- Assisted in reservations and flight rotations, contributing to smooth operational flow and customer experience
Education
MBA - Aviation Business Management
Jain University
Bengaluru, IN 08.2014 - 07.2016
Some College (No Degree) -
Duke Corporate Education Affiliated (Upgrad Certification Courses)
Bengaluru, KA 10.2020 - 03.2021
Skills
SAP Sales and Distribution (SD) Expertise
S/4 HANA Knowledge
ABAP Debugging
SAP Integration (MM, FI, CS)
Strong Problem-Solving Skills
Project Implementation and Management
Microsoft Office Proficiency
Data Analysis and Reporting
Training and Development
Data Analytics
Certification
SAP ERP Sales and Distribution (SD), Completed
Professional Development
- Participated in various workshops and seminars focused on SAP advancements, customer experience strategies, and data analytics.
- Engaged in continuous learning through online courses on emerging technologies and industry best practices.
Internship
BIAL Internship - Terminal Operations, 2 Months, Gained hands-on experience in airport operations, including check-in procedures and customer service.
Timeline
SAP SD Associate Consultant (Airbus Project)
Capgemini
08.2021 - 08.2022
Some College (No Degree) -
Duke Corporate Education Affiliated (Upgrad Certification Courses)
10.2020 - 03.2021
Senior Customer Experience Specialist
Wildcraft
06.2020 - 07.2021
Ground Operations
AirAsia (India)
04.2018 - 01.2020
Ground Operations/Flight Operations
SpiceJet Pvt. Ltd.
07.2016 - 02.2018
MBA - Aviation Business Management
Jain University
08.2014 - 07.2016
SAP ERP Sales and Distribution (SD), Completed
SAP Sales and Distribution (SD) Certification in S/4 HANA, Pursuing
Agile and Scrum Certification, Duke University
SAP SDCS Senior Associate Consultant (Airbus)
Infosys
8 2022 - Current
Similar Profiles
Muralikrishna HGMuralikrishna HG
Technology Analyst at InfosysTechnology Analyst at Infosys
Mohit MehrotraMohit Mehrotra
Senior Program Manager at InfosysSenior Program Manager at Infosys
Subhrajyoti SahaSubhrajyoti Saha
DevOps Consultant at InfosysDevOps Consultant at Infosys