M C KARTHIK
Bengaluru
Summary
Seasoned professional with 4 years in aviation and 3 years in SAP SD. Expertise in flight operations and SAP SD functionalities, adept at fostering relationships, negotiation, and problem-solving to drive organizational success and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SAP SDCS Senior Associate Consultant
Infosys
Bengaluru, India
08.2022 - Current
- Efficiently manage Order-to-Cash processes, including sales order processing, delivery scheduling, and invoicing
- Configure and optimize pricing structures and billing processes to meet business needs
- Ensure seamless integration with other SAP modules such as MM and FI for synchronized operations
- Expertly handle third-party sales transactions and manage CS module functionalities for customer service excellence
- Lead data migration efforts and oversee change requests and cutover activities for smooth transitions
- Provide comprehensive training and support to end-users for effective system utilization
- Continuously analyze and improve processes to enhance overall efficiency and performance.
- Monitored and frequently reported on project status to clients and verified projects met client requirements and quality standards.
SAP SD Associate Consultant
Capgemini
08.2021 - 08.2022
- Resolving tickets by updating business with solutions and causes of issues
- Responsible to provide key user training for the module with documentation and test scripts
- Configured new Order type, Item Category configuration, and Copy Control
- He should be an expert in SD Configuration, Pricing, and Special Sales scenarios like third party, consignment, contracts, ATP Settlement management, outputs and Forms
- Experience in SAP integration, third-party interfaces, Rollouts, and SAP SD module settings based on a template and business requirements
Senior Customer Experience Specialist (contract)
Wildcraft
06.2020 - 07.2021
- Achieved a customer satisfaction rating of 98%
- Supports the development and execution of the Customer experience strategy and initiatives roadmap to drive differentiation between Wildcraft and its competitors
- Solicit customer feedback through customer service teams, Customer Experience, and social media insights, on customer pain points to make experience improvements and problem solving.
AirAsia (India) - Ground Operation
AirAsia
Bengaluru, India
04.2018 - 01.2020
- Perform efficient check-in procedures and verify passengers' departure documents according to SOPs
- Collaborate with team members to achieve 100% OTP and KPIs by ensuring quick aircraft turnaround within 25 minutes of ground time
- Drive ancillary revenue sales and ticket selling, contributing to a 20% increase
- Guide and assist customers through all arrival and departure procedures, ensuring a smooth experience
- Handle reservations at the counter and manage flight rotations as a shift coordinator, obtaining AOCC approval
- Assist customers with mishandled or damaged baggage and prepare necessary reports for resolution
- Gather NPS feedback to evaluate customer satisfaction levels and identify areas for improvement.
- Coordinated with other agencies to maintain asafe and secure airfield environment.
Spice jet Pvt.Ltd - Ground operation/Flight operations
Spice jet Pvt.Ltd
07.2016 - 02.2018
- Processing passenger tickets and handling complaints
- Relaying information through electronic communication about flight arrival and departure
- Providing special services for boarding and deplaning to wheelchairs-bound passengers
- Collecting ticket payments in cash, credit cards, checks, coupons, and travel vouchers
- Inspecting baggage and cargo and ensuring no restricted items are packed in
- Answering telephone calls and emails for ticket fare, reservations, arrival and departure, and general inquiries.
Education
Product Management -
Duke Corporate Education affiliated (upgrad certification courses)
03.2021
Master of Business Administration- Aviation Business Management -
Jain University
Bengaluru, IN01.2016
Skills
- Strong problem-solving skills
- Adaptability to changing environments
- Leadership and collaboration experience
- SAP Sales and Distribution proficiency
- S/4 HANA knowledge - Microsoft Office expertise
- Net Promoter Score familiarity
- User research (UX) experience
- A/B testing proficiency
- Scrum Master certification
- Strong Leadership Abilities
- Operations Analysis
- Performance Tracking
- Project Implementation
Certification
- SAP ERP Sales and Distribution (SD) Completed
- SAP Sales and Distribution (SD) certification in S/4 HANA (pursuing)
- Agile and scrum certification by duke university
Internship
BIAL internship as terminal operations, 2 months
Timeline
SAP SDCS Senior Associate Consultant
Infosys
08.2022 - Current
SAP SD Associate Consultant
Capgemini
08.2021 - 08.2022
Senior Customer Experience Specialist (contract)
Wildcraft
06.2020 - 07.2021
AirAsia (India) - Ground Operation
AirAsia
04.2018 - 01.2020
Spice jet Pvt.Ltd - Ground operation/Flight operations
Spice jet Pvt.Ltd
07.2016 - 02.2018
Product Management -
Duke Corporate Education affiliated (upgrad certification courses)
Master of Business Administration- Aviation Business Management -
Jain University