Administration Head and Facility & Operations Management leader with 20+ years of experience managing large IT and corporate campuses. Proven expertise in facility management services (FMS), administration, vendor and contract management, operations, statutory compliance, audits, procurement, logistics, and business continuity planning. Strong track record in cost optimization, SLA governance, regulatory compliance, risk mitigation, and operational excellence. Experienced in leading cross-functional teams, managing multi-vendor environments, and leveraging AI tools for process automation and operational efficiency.
Manager – Administration | April 2012 – March 2016
Assistant Manager – Administration | September 2005 – March 2012
Executive – Administration | March 2005 – August 2005
Key Responsibilities & Achievements:
Headed administration, facility management, operations, vendor management, contracts, and logistics for large IT campuses.
Managed hard and soft facility services including housekeeping, security, transportation, cafeteria, landscaping, MEP, BMS, and engineering maintenance.
Negotiated and administered contracts, SOWs, commercials, budgets, and cost optimization initiatives, delivering sustained operational savings.
Ensured 100% compliance with ISO 9001, ISO 27001, EMS, InfoSec, QMS, CLRA, SEZ, and statutory audits.
Acted as primary point of contact for labor authorities, government departments, SEZ authorities, and regulatory agencies.
Led procurement and commercial operations including PR/PO processing, invoicing, billing, cost certification, and audits using SAP ERP.
Supported legal teams in vendor disputes, arbitration cases, and contract closures, minimizing risk and financial exposure.
Led campus setup, expansion, consolidation, leasing, and soft closures for owned and leased facilities.
Designed and executed Business Continuity Planning (BCP) and disaster recovery strategies during COVID-19, floods, and cyclones, ensuring business continuity.
Spearheaded COVID-19 response and vaccination program, achieving 75%+ workforce coverage across locations.