Customer Service Associate
ICICI bank
Hyderabad
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
- Maintain an updated knowledge of the organization's products, services, and customer service policies.
- Document customer interactions when necessary, compiling documents, and forwarding information to interested parties.
- Recommend new products or services, or make suggestions for improvements by identifying relevant features and benefits.
- Assist clients by demonstrating the use of goods and programs, and answering any questions they may have.
- Participate in training opportunities provided by the organization.
- Maintained an organized system for tracking customer interactions and feedback.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Maintained knowledge of current sales promotions and new product releases.
- Stayed informed of industry trends by attending relevant workshops and seminars.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.