M. Jeeva Sundar
Chennai
Summary
Qualified Engineering Professional with 23 years of diverse work experience and expertise in Sales, Rental, and Sales Service Business. Worked for MHEs / Commercial Vehicles / Construction Equipment and Engines and automation as Product and After Sales Service Manager. Clear communicator with detail-oriented team leadership, conflict resolution, and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development.
Overview
33
33
years of professional experience
Work History
Business Head
Swastik Infra Equipment’s Pvt Limited
05.2018 - Current
- Currently working as a Business Head with Swastik Infra Equipment’s Pvt Limited
- An Authorized Dealer for JCB Aerial Work Platforms and one of the Largest AWP Rental Company operating pan India.
- Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
- Established and managed monthly, quarterly and yearly sales plans.
- Streamlined operations for cost reduction through process optimization and efficiency improvements.
- Built and strengthened relationships with industry partners to drive growth.
- Developed strategy to combat increased competitive presence within territory.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Product Manager (MHE)
Obaikan Equipment & Services W.L.L [KANOO GROUP]
06.2006 - 12.2016
- Dealer for JLG Access Platforms, Bobcat Material Handling Machineries, Hyster Forklifts, Hitachi Construction Equipment, Perkins Engines and Bell Trucks.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
After Sales Service Manager
Al Fairuz Trading & Contracting Co
09.2004 - 04.2006
- Authorized dealers in Oman for Yale Forklifts, Hino Trucks / Hitachi Construction Equipment, Schwing Stetter concrete Pumps, etc.
- Troubleshot service operations to increase profitability and bring positive organizational change.
- Evaluated departments to identify strengths and weaknesses in operations and service.
- Negotiated favorable pricing terms with suppliers, increasing profit margins without compromising on product quality.
- Established schedules to improve service and reduce labor costs, promoting customer satisfaction.
- Accomplished financial objectives by preparing annual budgets, forecasting requirements, scheduling expenditures and analyzing variances using ERPs.
Service Engineer
Swing Stetter India Pvt Limited
11.1999 - 08.2004
- Manufacturer of Concrete Pumps and Batching Plants in India.
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
Hydraulic Bay In-charge
Darwish Bin Ahmed/ Saif Bin Darwish
08.1996 - 09.1999
- Dealers for MAN Trucks and a leading Civil & Road Construction Company in UAE.
- Upheld team reputation by demonstrating a strong work ethic and commitment to excellence in all aspects of the role.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Oversaw maintenance and operation of Trucks and Mounted Cranes maintaining safety, cleanliness and operational efficiency.
Sales & Service Engineer
Allison – PNDL Ltd.
06.1991 - 06.1996
- The only authorized dealer in India for General Motors, Allison Transmission & Detroit Diesel Engines
- And the Dealer for Hindustan Motors PPD Transmissions.
- Enhanced customer satisfaction by promptly addressing service issues and implementing effective resolutions.
- Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Contributed additional revenue to sales plans through resale opportunities.
Education
AMIIE (Mechanical Engineering) - Specialized in Automobile Engineering
Indian Institute of Engineers, New Delhi
09.2016
Diploma in Computer Software Application -
Bits Information Technology
Nagercoil, Tamil Nadu, INDIA09.1992
Diploma in Mechanical Engineering – DME (Automobile) -
S.A.Rajas Polytechnic.
Tirunelveli, India09.1991
Skills
- Product Management
- Business Planning
- Business Development
- Client relationships management
- Multitasking Abilities
- Sales Forecasting
- Customer Acquisition
- Team Leadership
- Problem Resolution
Languages
English
Hindi
Tamil
Malayalam
Arabic
Trainingmembership
- Certified Trainer for AWP Machines – by National Skill Development Council, Government of India.
- Attended In Plant Technical Training program on JLG Diesel Boom Lifts and Scissor Lifts.
- Attended Sales Training program on JLG Access Platforms at JLG Middle East, Dubai.
- Attended Technical Training program on Perkins Engines 800,1300 and 4000 Series at Peterborough and Stafford, U.K.
- Attended Technical Training program on Perkins Engines 1100 C/1100 D Series at Peterborough and Stafford, U.K.
- Attended Technical Training Programs on ISUZU Engines at HCME Japan.
- Attended Sales Training Programs on Hitachi Wheel Loader at HCME Japan.
- Attended Sales Training Programs on Ingersoll-Rand (Bobcat) Telehandlers at Czech Republic.
- Attended advanced technical training program on Hyster Empty Container Handlers at Nijman, Netherlands.
- Technical Training Programs, General Motors of USA & Hindustan Motors Ltd., Mumbai, India.
- Attended Technical Training Programs on Allison Transmissions Electronic Controls, conducted by GM, USA at Singapore GMODC.
- Conducted End-user Training Programs on behalf of GM, USA to ONGC India.
- Member of the Society of Automobile Engineers-India (SAE) since 2004.
- Member Green Peace International.
Pcskills
MS Office, Talley, SAP
Personal Information
- Date of Birth: 08/11/68
- Nationality: Indian
- Driving License: Valid GCC Driving License / Indian Light Vehicle Driving Licence
- Marital Status: Married
References
Available upon request
Timeline
Business Head
Swastik Infra Equipment’s Pvt Limited
05.2018 - Current
Product Manager (MHE)
Obaikan Equipment & Services W.L.L [KANOO GROUP]
06.2006 - 12.2016
After Sales Service Manager
Al Fairuz Trading & Contracting Co
09.2004 - 04.2006
Service Engineer
Swing Stetter India Pvt Limited
11.1999 - 08.2004
Hydraulic Bay In-charge
Darwish Bin Ahmed/ Saif Bin Darwish
08.1996 - 09.1999
Sales & Service Engineer
Allison – PNDL Ltd.
06.1991 - 06.1996
AMIIE (Mechanical Engineering) - Specialized in Automobile Engineering
Indian Institute of Engineers, New Delhi
Diploma in Computer Software Application -
Bits Information Technology
Diploma in Mechanical Engineering – DME (Automobile) -
S.A.Rajas Polytechnic.
Similar Profiles
Lalam Mohana RaoLalam Mohana Rao
Sr Executive-A&F at BGR Mining and Infra Limited(Formerly BGR Mining and Infra Pvt Ltd)Sr Executive-A&F at BGR Mining and Infra Limited(Formerly BGR Mining and Infra Pvt Ltd)
RAMKUMAR CHINNARAJRAMKUMAR CHINNARAJ
Senior Engineer – Quality Assurance at ELGI Equipment’s LimitedSenior Engineer – Quality Assurance at ELGI Equipment’s Limited
KARTHIK NAMAKARTHIK NAMA
Plant In Charge at Alfa Infra Properties Pvt Ltd - Sun Pharma Laboratories Private LimitedPlant In Charge at Alfa Infra Properties Pvt Ltd - Sun Pharma Laboratories Private Limited