M LINGADHAR

Roles and Responsibilities as Citrix Administrator

• Manage and optimize machine catalogs, delivery groups, and application pools within the Citrix DaaS Console.
• Conducted regular health checks on Citrix environments to maintain performance and reliability.
• Resolved end-user issues related to Citrix applications, desktops, and connectivity, ensuring minimal downtime.
• Monitored system health and performance metrics via Citrix DaaS Console, identifying and resolving issues to minimize downtime and enhance the user experience.
• Installing Windows updates and application updates monthly, as part of the monthly patching activity.
• Act as the primary point of contact for all incidents logged in ServiceNow, ensuring timely acknowledgment and resolution within SLAs.
• Participate in bridge calls and coordination meetings to address major incidents, and ensure proper communication across teams.
• Create, manage, and execute Change Requests (CRs) within ServiceNow for Citrix environment updates, including software and infrastructure changes, and ensure all changes are documented accurately in ServiceNow, including implementation plans, back-out plans, and associated risks.
• Monitoring infra using Citrix Director and a third-party monitoring tool, ControlUp.
• Resolving profile corruption, connectivity, and slowness performance issues.
• Managed and configured virtual desktops and applications using the Citrix DaaS Console, ensuring efficient deployment and optimal performance.
• Configured and optimized Citrix Workspace, ensuring secure and seamless access for end users.
• Troubleshoot application-related issues, and fix them at the earliest.
• User profile management. Update catalogs through the MCS method, with master images, and app layering images.
• Conduct a root cause analysis of recurring problems to implement long-term solutions.
• Guide and support IT teams in managing Citrix environments, including mentoring and training juniors.
• Support end users with troubleshooting, and provide ongoing support for Citrix-related queries and challenges.

Roles and Responsibilities as Windows Administrator (WINTEL Admin)

• Administration, installation, and troubleshooting of the Windows OS. Perform daily monitoring of Windows Server environments (Windows Server 2012, 2016, and 2019), ensuring all systems are operational and performing optimally.
• Manage user accounts, permissions, and access controls via Active Directory and Group Policy tomaintain secure and organized environments.
• Regularly check for and apply security patches and updates through Windows Update or WSUS (Windows Server Update Services).
• Implement security best practices, including configuring firewalls, auditing logs, and ensuring that anti-virus software is up-to-date.
• Performing tasks like powering on/off, increasing memory, CPU, and NIC settings.
• Configuring network printing, DNS, and DHCP.
• Troubleshooting and Configuring Microsoft Outlook.
• Publishing applications/contents to users and groups as required.
• Creating resource pools and setting limits on CPU and RAM, delegating permissions on resource pools to users using access controls.
• Assist in maintaining network configurations, ensuring that servers are correctly configured for access and connectivity.
• Maintain accurate and up-to-date documentation of server configurations, maintenance schedules, and troubleshooting procedures.
• Provide basic technical support for end users, including troubleshooting issues related to Windows servers, network access, and other hardware/software problems.
• Assist with onboarding new users by creating accounts, assigning permissions, and setting up user environments.

• With over 6 years of experience in virtualization technologies, I specialize in platforms like Citrix, VMware, and WINTEL. I am adept at managing Virtual Desktop Infrastructures (VDI), optimizing performance, and configuring Citrix DaaS Console to ensure seamless user access. My expertise extends to VMware vSphere and ESXi, with a strong focus on virtualization, along with a solid understanding of AWS technologies."

I hereby affirm that the above-written particulars are true to the best of my knowledge and ability

( M LINGADHAR )