M Rajkumar
Chennai
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Senior Associate
Cognizant Technology Solutions
10.2009 - Current
- C2C Activities (Contract to Cash) and other PMO activities
- Revenue forecasting & CPR analysis
- Ops activities- NBL tracking & validations, Reserves, attrition validation
- Prebilling, resources Rate & Role fixing in Cognizant portal
- Billing & Invoicing activities and tracking the AR Managements
- SOW & PO tracking process
- Validating the MSA documents
- SO Creations (Staffing/Trasaction)
- Client BGV (Background Verification) process
- Client ON/OFF boarding process end to end interaction with direct client
- Internal ON/OFF boarding process
- Handling client visits and Audit procedure
- Amendments for both T&M & BFD projects
- Team Handling and Timesheet reconciliation process, Software requests
- Connecting regular client calls for pending items from client end
- Adhock request- Management reports, Queries, Finance clarifications
- Interacting with CP’s/EDP’s/AM’s & PM’s for necessary needs
- Analyzed data and created reports for senior management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Seat Managements with ODC accessing process
- Utilization report validation
- All ESA process activities, resources timesheet follow ups
- BPO, Handling institutional claims with code reviews of CPT and DX codes
- Credential verification for the healthcare providers in US
- Ensure files are worked and completed in TAT
- Reserved and managed meeting room availability.
- Generated detailed reports outlining cost savings achieved through successful completion of projects.
Executive
HTMT Global Solutions
11.2007 - 09.2009
- Handling customer inbound calls
- Handling Queries, Trouble shooting and quality analyzing
- Team connecting and proving the training parameters in call
- Customer problem understanding and resolution for the issues.
Front office Executive
Apollo Hospital
11.2006 - 02.2007
- Handling hospitality responsibilities, connecting with Doctor’s & Patience
- Regular procedural activities like, billings, daily reviews & References
- Patience document validation, updating the medical procedures
- Handling multiple calls, Birth & Death documentation process
- Daily VIP patience status updates to Management dept.
Chemical Analyzer
Hexa Analytical Research & Lab and Minerals
12.2004 - 10.2006
- Analyzing the quality of the medical products (Tablets, Injections & Tonics)
- To avoid the irrelevant chemical substances in the products
- Validate the customer & Manufacturing authorizations
- Segregate the chemical substances merged into the components
- Regular chemical testing for Manufactured medical items
- Providing the approvals post all analyzed the chemical components
- Also validate the medical periods for the tested components.
Education
MBA Logistics & Chain Management -
Madras University-Distance Education-Chennai
01.2018
BSC Chemistry -
The New College Chennai
01.2003
Skills
- Project Management Activities
- Financial Analyzing
- Strategic Planning
- C2C (Contract to Cash) process
- Training and mentoring
- MS Excel
- PowerPoint
- Performance monitoring
- Account Reconciliation
- Team Leadership
- Management Support
- Work Planning and Prioritization
- Client Engagement
- Team Management
- Documentation And Reporting
- Cost Analysis
- Staff Management
- Goal Setting
- Analytical Skills
Accomplishments
- Wow, Opel year awards for performance excellence.
- Cognizant Certified Professional (CCP)-Cleared Lean Certification
- 3 Phoenix Awards for high performance.
- Multiple “Annual Awards” for best performance.
Languages
- Tamil
- English
- French (Learning)
Disclaimer
I sincerely affirm that the above mentioned details are true to the best of my knowledge.
Languages
Tamil
First Language
Timeline
Senior Associate
Cognizant Technology Solutions
10.2009 - Current
Executive
HTMT Global Solutions
11.2007 - 09.2009
Front office Executive
Apollo Hospital
11.2006 - 02.2007
Chemical Analyzer
Hexa Analytical Research & Lab and Minerals
12.2004 - 10.2006
MBA Logistics & Chain Management -
Madras University-Distance Education-Chennai
BSC Chemistry -
The New College Chennai