Varun Kumar Ksheerasagara
Hyderabad
Summary
A highly skilled and experienced professional with a strong background in process and operational excellence within finance and insurance industry; targeting a challenging role in a reputable organization to utilize the expertise in cross-functional coordination, client and stakeholder engagement, and project management to drive operational efficiency and deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Senior Associate
Tata Consultancy Services
Hyderabad
11.2021 - Current
- Working as investment document reviewers, where we review clients' investment accounts, which contain investment documents.
- Working on multiple documents, which are related to clients' investments and moving forward the account to the next stage by splitting based on the SOPs.
- Worked with a team of 5 members on a new process setup for almost 5 months.
- Maintaining all documents in TAT and assigning the work.
- Preparing production reports at day end and QC work
- Mentoring the team members and guiding them in learning the process.
- Perform complex operations in support of a service center, collecting data, and preparing operational reports.
- Successfully train and mentor new team members, sharing best practices and ensuring adherence to operational standards.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
Process Associate
Genpact PVT LTD
01.2019 - 11.2021
- Reviewing and processing the invoices along with the provided resolutions for the invoices and releasing the invoices for payment
- Resolving all vendor queries and requests coming via emails within the agreed SLA'S
- Working on high aged and critical rush invoices
- Review and validating basic essentials of valid invoice like Supplier details, bank accounts, invoice number, invoice date, supplier address, and supplier site ID etc.
- Policy Auditing of the customer for eligibility check as per the clients policy
- Handled critical clients like Microsoft, Nike, The Boeing, Charter Communications without any escalations as a key person and publishing the status to client on daily basis
- Working on Credit notes to ensure the referral amounts needs to be credited from Vendor
- Performing the SME activities
- Promoted as SME in the Year 2023
- Top Performer for the year 2022.
Education
Master of Business Administration-Finance -
Aurora PG College
06-2018
Bachelor of Commerce B.Com(computers) -
Sardar Patel Degree College
01.2016
Intermediate (MEC) -
Sri Gayathri Junior college
01.2013
SSC -
P R M High School
05-2011
Skills
- Advance MS Excel, MS Word, and Outlook proficiency
- Power BI
- Financial Modelling
- Process and operational excellence
- Cross-functional coordination
- Client and stakeholder engagement
- Project management
- Team management
- Effective communication
- Fraudulent transaction identification and reporting
- Process improvement
- Complex operations support
- Identification of fraudulent transactions
- Training and mentoring
- Operational efficiency and process improvement
- Risk mitigation and compliance
- Quality assurance and audit checks
- Data analysis and reporting
- Training and knowledge sharing
- Performance evaluation and monitoring
- Due diligence
- Handling requests from internal and external departments
- Invoice processing
- Policy auditing
- Critical client handling
- SME activities
- Trainer and risk analyst
- Risk audit participation
- Secondary research and due diligence
- Music
- Cricket, running, and sports
Personal Information
Date of Birth: 25-03-1996
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
- Music
- Cricket
- Running
- Sports
Timeline
Senior Associate
Tata Consultancy Services
11.2021 - Current
Process Associate
Genpact PVT LTD
01.2019 - 11.2021
Master of Business Administration-Finance -
Aurora PG College
Bachelor of Commerce B.Com(computers) -
Sardar Patel Degree College
Intermediate (MEC) -
Sri Gayathri Junior college
SSC -
P R M High School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services