Results-oriented Service Advisor & Assistant Manager with over 11 years of experience in the automobile service industry. Proven expertise in hitting aggressive revenue targets and maintaining 100% compliance with OEM parameters. Adept at team leadership, operational efficiency, and enhancing the customer lifecycle for brands like, Volkswagen, and Honda.
Hi, I’m
M. Ramkumar
SERVICE MANAGER
Erode
Summary
Overview
13
years of professional experience
Work History
TVS Personal Mobility
Assistant Manager
01.2023 - Current
Job overview
- Overseeing daily service operations and leading a team of advisors and technicians.
- Strategic Planning: Responsible for meeting monthly and annual service revenue targets, achieving a record 100.15 Crore in revenue.
Volkswagen
Senior Service Advisor
01.2021 - 01.2023
Job overview
- Managed premium customer accounts and technical service reporting.
- Quality Control: Ensuring all service processes align with company and brand standards to maximize customer retention.
Sundaram Honda
Service Advisor
01.2015 - 01.2020
Job overview
- Focused on high-value repairs and body shop coordination.
- Target Mastery: Achieved 100% of Honda’s service parameters, including CSI (Customer Satisfaction Index) and technical compliance.
SAKTHI AUTO COMPONENT PVT LTD
Apprentice
01.2013 - 01.2014
Job overview
- Handled job card opening, spare part inventory coordination, and final vehicle inspection.
- Completed a 1-year technical apprenticeship focused on engine diagnostics and general maintenance.
Education
Nandha Polytechnic CollegeTamil Nadu
Diploma from Automobile Engineering
01-2012
University Overview
Skills
Operations: Revenue Management, Manpower Planning, Workshop Loading
Technical: Automobile Engineering, Warranty Management, PDI (Pre-Delivery Inspection)
Soft Skills: Conflict Resolution, Performance Mentoring, High-Stakes Negotiation
Accomplishments
Accomplishments
- Revenue Excellence: Successfully achieved a company turnover target of 100.15 Crore.
- Performance Leadership: Consistently maintained a 100% achievement rate against Honda’s global service parameters.
- Process Optimization: Improved workshop throughput and reduced customer wait times across multiple dealership roles.
BIKE TRAVEL
BIKE TRAVEL
- Mental Clarity: Many riders call it "wind therapy." It requires so much focus that your brain naturally switches off the stress of work or daily life.
- Physical Connection: Unlike driving, you use your whole body to lean, balance, and control the machine. It makes you feel like an extension of the bike.
- The Community: Whether it's a "nod" to a passing rider or meeting up at a local hangout, there is a huge social side to riding.
Timeline
Assistant Manager
TVS Personal Mobility
01.2023 - Current
Senior Service Advisor
Volkswagen
01.2021 - 01.2023
Service Advisor
Sundaram Honda
01.2015 - 01.2020
Apprentice
SAKTHI AUTO COMPONENT PVT LTD
01.2013 - 01.2014
Nandha Polytechnic College
Diploma from Automobile Engineering